Ratings based on 62 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
by A verified traveler
Posted 26 Jul 2024 on Hotels
by A verified traveler
Posted 12 Mar 2024
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Comment from Hotel Management
12 Mar 2024 by Thank you for staying at Pestana São Tomé, Hotel Management
Dear Mr. Einas,On behalf of the entire Pestana São Tomé Team, I want to thank you for your positive feedback. We are all really happy to know that we provide you with a good experience and happy memories.Once again, we thank you for staying at Pestana São Tomé.Kind regards,Pestana São Tomé Team
by A verified traveler
Posted 10 Mar 2024
The pictures do not match the rooms. While the staff was very nice, the facilities are in no way 5 star and the food was lousy.
Comment from Hotel Management
12 Mar 2024 by Thank you for giving us your feedback, Hotel Management
Dear Mr. Hawkins,Thank you for giving us your feedback on your recent stay. Your opinion is essential for us to be able to improve our service.We sincerely apologize to you for the fact that our services did not fully meet your expectations. We are sorry for what happened. We have shared your feedback with our Teams and are implementing the necessary measures to improve our Guests' experiences.CordiallyPestana São Tomé Team
by A verified traveler
Posted 17 Feb 2024
Very helpful staff, good air conditioning in the room, which is very important in sao tome.
Comment from Hotel Management
18 Feb 2024 by Mr. Adam, Hotel Management
Dear Mr. Adam, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Tomé.Best regards, The Team at Pestana São Tomé
by A verified traveler
Posted 11 Oct 2023
Quiet and convenient. Staff friendly and helpful. Should repair the some of the equipment at the gym though.
Comment from Hotel Management
15 Oct 2023 by LD, Hotel Management
Dear Mr. Frederick, Thank you for your feedback on your stay at Pestana São Tomé. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana São Tomé, and we look forward to welcoming you again soon.Best regards, The Team at Pestana São Tomé
by A verified traveler
Posted 28 Jun 2023
by A verified traveler
Posted 20 Dec 2022
Good service
Comment from Hotel Management
21 Dec 2022 by Lucia Dias, Hotel Management
Dear Mr. Gideon, On behalf of our entire team at Pestana São Tomé, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana São Tomé.Best regards, The Team at Pestana São Tomé
by A verified traveler
Posted 24 Jun 2022 on Hotels
by A verified traveler
Posted 27 Feb 2020 on Hotels
Good Wi-Fi and comfortable room. Needs improvement on customer service and restaurant.
Comment from Hotel Management
15 Apr 2020 by Dias, Hotel Management
Dear Guest,
First of all, we would like to thank you for taking the time to give us your honest opinion on our rooms and Wi-Fi. We sincerely apologise for any inconvenience caused during your stay.
We will take note of the issues raised and we will make a greater effort to improve the conditions offered.
Once again, we are sorry to hear that we did not meet your expectations and we hope that, in the future, you will give us another opportunity to host you at Pestana São Tome.
Best regards,
Pestana Hotels & Resorts
