Ratings based on 964 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from San fernando
Posted 15 Jan 2025
Beautiful hotel and wonderful staff!
by A verified traveler
Posted 11 Jan 2025
Great stay as always
Comment from Hotel Management
14 Jan 2025 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Andi,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, and certainly they will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
by A verified traveler
Posted 16 Dec 2024
Very go
Comment from Hotel Management
18 Dec 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Prezada Sra. Janaina,Agradecemos sinceramente por sua avaliação 10/10! Ficamos muito felizes em saber que sua experiência conosco foi impecável. Seu feedback é muito importante para nós e nos motiva a continuar oferecendo o melhor serviço a nossos hóspedes.Esperamos recebê-la novamente em breve para mais uma experiência excepcional!Com os meus melhores cumprimentos,Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
by A verified traveler
Posted 25 Nov 2024
I had a fabulous time again. Excellent service , amazing breakfast and nice facilities. I’ll be staying there on my next trip also
Comment from Hotel Management
27 Nov 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Ms Natalia,Thank you for your wonderful review. We are delighted to read that you had a fabulous time again with us and appreciated our service, breakfast, and facilities. We look forward to welcoming you back on your next trip!With our best regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A verified traveler
Posted 23 Nov 2024
Great option to rest and relax, with great options in the hotel and close by
Comment from Hotel Management
25 Nov 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Carlos,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
by A verified traveler from Wellesley
Posted 14 Nov 2024
Everything about this property is top notch. From the staff at the front desk, the cleaning staff, the rooftop and the restaurant on the ground floor and the perfectly appointed rooms. I enjoyed my stay tremendously.
Comment from Hotel Management
19 Nov 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Neus,Thank you for your glowing review. It is truly rewarding to know that every aspect of your experience met your expectations, from our front desk and housekeeping teams to the rooftop, restaurant, and the comfort of our rooms.We are delighted to read that you enjoyed your stay tremendously, and we look forward to welcoming you back to Tivoli Mofarrej São Paulo in the future.Warm regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A verified traveler from Pompano Beach
Posted 13 Nov 2024
Tivoli is awesome. Can’t recommend it enough
Comment from Hotel Management
19 Nov 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Hans,Thank you for your enthusiastic feedback! We are thrilled to read that you had such a wonderful experience with us. We look forward to welcoming you back for another incredible stay.Warm regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A verified traveler
Posted 14 Oct 2024 on Hotels
Comment from Hotel Management
29 Oct 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Estimado Hóspede,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
by A verified traveler
Posted 24 Aug 2024
Had to change my room because the lights weren’t working at 11:30 at night
Comment from Hotel Management
30 Sep 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear MS. Kathleen,Thank you for taking the time to share your feedback regarding your experience at our hotel.We sincerely apologize for the inconvenience you faced with the lights in your room late at night. We understand how frustrating this can be, and we appreciate your understanding as we promptly addressed the situation by moving you to another room.Your feedback is valuable to us, and we will ensure that our maintenance team reviews the issue to prevent similar occurrences in the future.Thank you once again for your feedback, and we look forward to welcoming you back.Best regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
by A verified traveler
Posted 23 Aug 2024
If you arrive at the airport and get to this hotel early, prepare to pay for an upgrade to a bigger room to get in early. They said my room would not be ready until check in after a 13 hour flight even though someone else later told me that my room was perfectly ready. I paid the $200 a night extra charge For a better room I would also highly recommend you. Tell them to remove everything in the minibar before you enter even though my wife and I went across the street to buy drinks and snacks and we didn’t touch the minibar. We got multiple charges after we left the hotel on our credit card. Make sure that when you check out you check out in person and you go over the bill in detail and if they won’t remove the minibar, make sure that you get a manager at your room at checkout to put in writing that nothing from the minibar has been taken.
Comment from Hotel Management
30 Sep 2024 by Hotel Tivoli Mofarrej São Paulo, Hotel Management
Dear Mr. Brandon,Thank you for sharing your feedback regarding your stay with us.We regret that certain aspects of your experience did not meet your expectations. Your comments about the check-in process and the minibar charges have been noted and shared with the relevant teams for further review. We apologize for any inconvenience this may have caused and appreciate your patience in addressing these concerns.We are always committed to providing a transparent and seamless experience for our guests, and your comments are valuable in helping us improve our services.We hope to have the opportunity to welcome you back and ensure your stay fully meets your expectations.Kind regards,Heidy AmanoExecutive Assistant Tivoli Mofarrej São Paulo
