Ratings based on 948 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ridgeland
Posted 30 Dec 2024
O café da manhã estava frio. A varanda estava lá, mas não era acessível.
by A verified traveler from Novi
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
Great area and staff members
by A verified traveler
Posted 21 Dec 2024
Awesome
by A verified traveler
Posted 27 Nov 2024
Rooms need a lot of maintenance work. We rented 3 rooms, and every room had a problem. Lockers didn’t work in 2 out of 3. A/C in our room started dripping on the second night, and flooded the room.
Another general problem is that the bathrooms don’t have a/c. They get very hot, like a sauna!
On the positive side, the staff were willing to fix things or relocate us.
Comment from Hotel Management
27 Nov 2024 by Radisson Paulista, Hotel Management
Dear Mr. Venugopal, Thank you for sharing your feedback with us. We are very sorry for the inconvenience you experienced during your stay, especially regarding the maintenance issues in the rooms and the air conditioning. This does not reflect the quality standards we strive to provide to our guests.We are taking the necessary steps to carry out the necessary maintenance and ensure that these issues are corrected immediately. Regarding the issue of the air conditioning in the bathrooms, we will take your comment into consideration to improve the overall comfort of our facilities.We are pleased to hear that the staff was helpful and tried to resolve the issues quickly. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you again in the near future, ensuring that you have a much more enjoyable stay.Best regards.Tábita Oliveira.Quality Agent.
by A verified traveler
Posted 12 Nov 2024
The hotel staff were friendly. The rooms need some updates. The frame of balcony doors were not able to close all the way so that I can hear the city noise all day and night.
Comment from Hotel Management
12 Nov 2024 by Radisson Paulista, Hotel Management
Dear Mr. Toshiya,Thank you for your feedback! We're glad to hear that you found our staff friendly. We also appreciate your comments about the rooms, and we are actively working on updates to improve the guest experience. We apologize for the issue with the balcony door and the city noise. Our maintenance team will look into it to ensure it’s resolved for future stays. We hope to have the opportunity to welcome you back soon and provide a more comfortable stay.Best regards,Tábita Oliveira.Quality Agent.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by radisson paulista, Hotel Management
Dear Mr. Michiko, Thank you for staying with us and for rating us. We are sorry to hear that we did not fully meet your expectations, if possible, we would like to better understand your experience; to know how we can improve. We remain at your disposal. Cordially.Tábita Oliveira. Quality Agent.
by A verified traveler
Posted 30 Oct 2024
Excellent!
Comment from Hotel Management
30 Oct 2024 by Radisson Paulista, Hotel Management
Dear Mr. JesusThank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience during your stay. Our team works hard to ensure our guests feel comfortable and well taken care of, and it’s always rewarding to know we succeeded. If you have any specific highlights you’d like to share, we’d love to hear them! We hope to welcome you back in the future for another memorable stay.Best regards.Tábita Oliveira.Quality Agent.
by A verified traveler
Posted 28 Oct 2024
No coffee, tea, water in the room.
Comment from Hotel Management
28 Oct 2024 by Radisson Paulista, Hotel Management
Dear Mr. Trang, thank you for choosing our hotel and for sharing your experience with us.I am sorry for the lack of items in the room, but if you had requested them, we could have replaced them during your stay.We look forward to seeing you next time.Sincerely,Tábita Oliveira.Quality Agent.
by A verified traveler from Matola
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Radisson Paulista, Hotel Management
Dear Mr. Roy,Thank you for your review! We are happy to hear that we were able to meet your expectations. We look forward to hearing from you soon.Sincerely,Tábita OliveiraQuality Agent.
