Ratings based on 686 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wake Forest
Posted 24 Nov 2024
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Monick I Fernandez - Customer Experience, Hotel Management
Jeremy,Nossa equipe agradece sua incrível avaliação e ficamos contentes que tenha compartilhado sua experiência conosco!Esperamos ter oportunidade de lhe proporcionar uma nova experiência Pullman em breve!
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
14 May 2024 by Monick I Fernandez - Customer Experience, Hotel Management
Prezado Sr. José,A equipe Pullman SP Ibirapuera agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes.Ficamos preocupados com sua avaliação. Lamentamos por não atender todas as suas expectativas. Saiba que o retorno dos nossos clientes é essencial, pois sempre buscamos mostrar a excelência em hospitalidade. Agradecemos se puder compartilhar comentários sobre quais pontos podemos melhorar para conseguir lhe proporcionar uma experiência mais agradável no futuro.Nossa intenção, sem dúvida, é lhe prestar o melhor atendimento! Valorizamos cada feedback e estaremos à disposição para quaisquer ajustes ou necessidades adicionais.
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
14 Aug 2023 by Monick I Fernandez - Customer Experience, Hotel Management
Bo,O Pullman SP Ibirapuera agradece por ter sido escolhido como seu hotel em São Paulo. Ficamos felizes em ter a oportunidade de mostrar o melhor da nossa hospitalidade e que tenha tido uma agradável estadia conosco.O Pullman espera poder acolhê-lo novamente em breve!
by A verified traveler
Posted 19 Feb 2023
Comment from Hotel Management
14 Mar 2023 by Monick I Fernandez - Customer Experience, Hotel Management
Matthew,Our team appreciates your amazing review and we're glad you shared your experience with us! We are glad to know that you could feel our dedication to show you the best of our hospitality!The entire Pullman team looks forward to welcoming you back soon!
by A verified traveler
Posted 23 Nov 2022
by A verified traveler
Posted 8 Oct 2022
Clean, organized, friendly staff.
Comment from Hotel Management
10 Oct 2022 by Monick I Fernandez - Customer Experience, Hotel Management
Nayanne,Thank you for taking the time to evaluate your experience. We are delighted to hear that you had a pleasant and welcoming stay with us!We would be delighted to welcome you back on your next stay in São Paulo!
by A verified traveler
Posted 25 Jul 2022
by A verified traveler
Top Rank Service
Posted 19 Jul 2022 on HotelsFrom the moment I got out of the car and was welcomed so sincerely, I felt like this could be a 2nd home. EVERY employee was capably helpful and that is saying something in todays customer service field. Great restaurant, with an amazing Breakfast is offered as well. As for the room, it was more than adequate, very comfortable. The bed provided a sound sleep and the sunken chairs are a little hard to get out of for the over 55 crowd. The location is fine with easy access to many points of interest. Again, the service here rivaled that of the Marriott or Ritz Carlton. The team here did a great job of welcoming my family for my son's wedding. Thank you Pullman.
Comment from Hotel Management
21 Jul 2022 by Monick I Fernandez - Customer Experience, Hotel Management
Stewart,
Thank you so much for this kind words. It was a pleasure to welcome you and to be part of this important moment for your family!
We are glad that you felt at home and enjoyed our accommodations and breakfast delights. Rest assured that we will forward your compliments to all employees and that they will be delighted to receive you on future visits!
We hope your travels bring you back to Sao Paulo and we can welcome you again soon!
by A verified traveler from MountProspect
Posted 13 Jul 2022
