Ratings based on 809 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
Not that good breakfast
Comment from Hotel Management
5 Oct 2024 by Karina Gomes, Hotel Management
Dear Mr. Camilo, We would like to thank you for taking the time to share your opinion on your experience at Pestana São Paulo Hotel. We have shared your comments with our Food and Beverage Team, and we are taking the necessary measures to improve our offer.We look forward to welcoming you back.Kind regards, Karina GomesOperational Manager
by A verified traveler from Miami
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Karina Gomes, Hotel Management
Prezada Sra Grasielle, Agradecemos pelo tempo que disponibilizou para nos deixar a sua avaliação sobre sua estada no Pestana São Paulo Hotel. Em uma próxima oportunidade, estaremos inteiramente à disposição. Cordialmente,Karina GomesGerente Operacional
by A verified traveler
Posted 20 May 2024
Will come back
Comment from Hotel Management
21 May 2024 by Karina Gomes, Hotel Management
Dear Mr. Brandon,We would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.Best regards, Karina GomesOperational Manager
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by Karina Gomes, Hotel Management
Dear Mr. Chad, On behalf of our entire team at Pestana São Paulo Hotel, we would like to thank you for taking the time to provide us with your feedback.We thank you for your stay, and we look forward to welcoming you again soon.Best regards, Karina GomesOperational Manager
by A verified traveler
Not good
Posted 15 Mar 2024 on HotelsArrived and theyd lost my booking, re eptiin staff was not gery helpful. Just stared at me and shrugged. I made him take a copy of my xonfirmation but he didnt seem bothered. Only when i contacted hotels.com and they got involved was there any movement. He finally found me andvthen regused me an early checkin despite my booking statescearkt check in as id landed at 4:30am. I was allowed to check in at 3pm. The hotel is nothing special, dated and early 90s. Things were broken here and there and it was all a bit shabby. Breakfast so so, again not that nice. Coffee yuk and a lot of meat yuk. Check out took forever as they are so slow. I wont be returning - avoid
Comment from Hotel Management
18 Mar 2024 by Karina Gomes, Hotel Management
Dear Guest, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our services and product did not fully meet your expectations. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We wish that, in the future, you will give us another opportunity to host you and rebuild your trust. Kind regards, Karina GomesOperational Manager
by A verified traveler from sao paulo
Posted 6 Dec 2023
Necessario uma renovação maior, nao somente estética para dar um ar de novo.
Comment from Hotel Management
6 Dec 2023 by Karina Gomes, Hotel Management
Prezado Sr Ricardo,Agradecemos pela escolha do Pestana São Paulo Hotel e pelo construtivo feedback após sua estada. Levamos em alta consideração os seus comentários. Certamente serão devidamente analisados, objetivando melhorias nos serviços e satisfação de nossos hóspedes. Aproveitamos a oportunidade para informar que investimentos serão realizados, o que certamente contribuirão para melhorarmos a conservação e manutenção do empreendimento. Em sua próxima viagem a São Paulo, gostaríamos de tê-lo conosco novamente para recuperar sua confiança e para que possa desfrutar de uma nova e positiva experiência. Cordialmente,Karina GomesGerente Operacional
by A verified traveler
Posted 3 Oct 2023 on Orbitz
The hotel was very nice and an easy walk to paulista ave
Comment from Hotel Management
3 Oct 2023 by Karina Gomes, Hotel Management
Dear Mr. Erick, On behalf of the entire team at Pestana São Paulo Hotel, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Best regards, Karina GomesOperational Manager
by A verified traveler
Posted 4 May 2023
I thought the staff is not very friendly. Any request, and they would say “we will check if it is possible “, but not in an encouraging way, not like they really meant it. Not sure if the moral is low, as it happened with all the staff, for all requests, including early check in. I actually sent an email asking if it was possible to have an early check in as our international flight would arrive in the am, and the blunt answer was “if you want to be checked in in the morning, you have to book the room for the day before.”. Not the best way to approach the customer. It is disappointing because we love the location, breakfast is great and we had stayed there in February this year. Will look for other options for the next time.
Comment from Hotel Management
6 May 2023 by Karina Gomes, Hotel Management
Dear Mrs Lidia, Firstly, we would like to thank you for taking the time to give us your honest feedback on your stay at Pestana São Paulo Hotel.We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. Unfortunately, there were some issues with your experience with out team. We are taking measures to ensure that unfortunate events like these do not happen again.We hope this inconvenience has not permanently tarnished your impression of our hotel, that we would like to revert during your next stay.Best regards, Karina GomesOperational Manager
by A verified traveler from Princeton
Posted 25 Apr 2023
Although it is a bit outdated our overall experience was excellent and we highly recommended it. Walking distance to Paulista, taxi and Uber service in minutes at all times. Super friendly and competent staff.
Comment from Hotel Management
26 Apr 2023 by Karina Gomes, Hotel Management
Dear Mr. Steven, Thank you for your feedback on your stay at Pestana São Paulo Hotel. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana São Paulo Hotel and we look forward to welcoming you again soon.Best regards, Karina GomesOperational Manager
by A verified traveler
Posted 27 Mar 2023
The building is old infrastructure and functionally obsolete in terms bed, tv, cabinets, et al. The property was clean but obsolete.
Comment from Hotel Management
28 Mar 2023 by Karina Gomes, Hotel Management
Dear Mr Ira,Firstly, we would like to thank you for taking the time to give us your honest feedback on your stay at Pestana São Paulo Hotel.We would like to inform you that we have taken note of your comments about our infrastructure and functionally. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations.It was a great pleasure for us to welcome you as our Guest. We look forward to welcoming you again soon.Best regards, Karina GomesOperational Manager
