Ratings based on 893 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
The service mostly.
Comment from Hotel Management
16 Sep 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Mr. Paul,Thank you for taking the time to share about your stay at Palácio Tangará.We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again as our Guest on many other opportunities.Sincerely,
by A verified traveler
Posted 10 Jul 2024
It was a great experience
Comment from Hotel Management
18 Jul 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Mr. Giovanni,Thank you for taking the time to share about your stay at Palácio Tangará.We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again as our Guest on many other opportunities.Sincerely,
by A verified traveler
Posted 30 Jun 2024
Book with confidence. The staff is ready for world class service. The establishment is very "Four Seasons" like... Not to mention the Michelin dining experience at the Jean Georges, with a very impressive wine list. If you get a top shelf wine, they'll serve in the finest wine glasses and decanters.
Comment from Hotel Management
18 Jul 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Mr. Ho,We appreciate your comments regarding your stay at Palácio Tangará. It is always a pleasure to receive positive feedback.I will share your comments with our team, which I am certain will be encouraged by your kind words. Thank you again for sharing your experience, and we look forward to see you again in the future.Sincerely,
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 Jul 2024 by Camila Meissner - Assistente Admin. Executiva, Hotel Management
Prezado Sr. Rodrigo,Obrigada por compartilhar a sua avaliação sobre o Palácio Tangará. É extremamente gratificante saber que a sua hospedagem foi tão agradável e as suas expectativas foram alcançadas. Esperamos poder dar-lhe as boas vindas novamente em breve!
by A verified traveler
Posted 11 May 2024
Beautiful property. Excellent service. Great security.
Comment from Hotel Management
13 May 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Patrícia,We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again on many other opportunities.Sincerely,
by A verified traveler
Posted 10 May 2024
O Palácio Tangará é um lugar que mantemos perto do nosso coração. Nossa primeira estadia lá foi para celebrar o Ano Novo de 2022. Desde então, comemoramos outro Ano Novo e várias outras ocasiões. Sempre que estamos em São Paulo, escolhemos o Palácio Tangará. E agora, estamos voltando para celebrar 3 anos de relacionamento. Somos muito felizes neste palácio. Enfim, reis e rainhas pertencem ao palácio.
Comment from Hotel Management
3 Jun 2024 by Camila Meissner - Assistente Admin. Executiva, Hotel Management
Prezado Sr. Ho,Obrigado por nos enviar seus comentários sobre a sua história com o Palácio Tangará!Tenha a certeza de que a opinião dos nossos Hóspedes é de especial importância para nós. Estou mais do que feliz em saber o quão satisfeito a Sr. está com o hotel. Encaminhei seus comentários à equipe, pois esta certamente é a melhor motivação para continuarmos nossos esforços. É um prazer tê-los conosco e esperamos que suas lembranças positivas o tragam de volta ao Palácio Tangará em breve. Atenciosamente,
by A verified traveler
Posted 22 Apr 2024
Amazing place, an oasis in São Paulo
Comment from Hotel Management
26 Apr 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Ana Laura,Thank you for taking the time to share about your stay at Palácio Tangará.We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again as our Guest on many other opportunities.Sincerely,
by A verified traveler
Posted 12 Apr 2024
Very good
Comment from Hotel Management
13 May 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Ilan,Thank you for taking the time to share about your stay at Palácio Tangará.We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again as our Guest on many other opportunities.Sincerely,
by A verified traveler
Posted 24 Mar 2024
Nice place, but staff are ok. Stayed for a night and woke up to a letter asking to come to the front desk as the pre-authorization value was under what I had spent, even though was checking out that day. Extremely inappropriate considering I had already paid for the hotel and left a pre-authorized value on my card. Seems like they have people that don’t end up paying for what was consumed at the hotel.
And had extra charges to my room that weren’t mine. Close to US$200 that I had to ask them to remove from my room.
Wouldn’t expect this from a 5-star hotel.
Not returning.
Comment from Hotel Management
27 Mar 2024 by Camila Meissner - Executive Admin. Assistant, Hotel Management
Dear Mr. Luiz Henrique,Thank you for taking the time to share about your stay at Palácio Tangará.Thank you for kindly bring up the shortcomings occured along your stay to our attention. This is being thoroughly taken in a positive manner, as it is through our guests’ feedback that we can constantly monitor and fine-tune our services and facilities.We look forward to having you as our Guest again in the future and for the opportunity to rectify any negative impressions you might have left us with . Kindest Regards,
by A verified traveler
Posted 24 Dec 2023
nice place but they don't respect partnership. I had to ask for an upgrade after my check in - I was already in my room, and after a while , they said there was no available room for upgrade. no discount of 20 por cent in my dinner. I stayed in this hotel for only one night.
Comment from Hotel Management
28 Dec 2023 by Camila Meissner- Executive Admin. Assistant, Hotel Management
Dear Mr. Marcelo,Thank you for taking the time to share about your stay at Palácio Tangará. Your feedback is very important to us.I would like to take this opportunity to clarify the "Expedia Platinum" benefits: the apartment upgrade is granted subject to availability (which, in the case of the date of your stay, was unfortunately not available); and the 20% discount is specific to the Spa (there was no Spa service added to your account).We hope to be able to welcome you back as our Guest very soon and reverse any negative image that may have remained about Palácio Tangará.Sincerely,
