Ratings based on 639 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

My stay

Posted 23 Jul 2024 on Hotels
My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Comment from Hotel Management
5 Aug 2024 by Danae Veliz / Trainee Gerencial , Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We're glad to hear that your stay was overall solid.We apologize for the miscommunication you encountered with the front desk and for the issues with the room preparation. We understand how important these aspects are and will address your feedback with our team to ensure more consistent and efficient service in the future.If you have any additional details or suggestions on how we can improve, please feel free to let us know. We hope to have the opportunity to provide you with a better experience during your next visit.Best regards,
5 out of 5
by A verified traveler

Posted 21 Apr 2024 on Orbitz
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Comment from Hotel Management
22 Apr 2024 by Nicole Pral, Hotel Management
Dear James, thank you very much for the feed back.Regards, Nicole Pral
3 out of 5
by A verified traveler

Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Nicole Pral, Hotel Management
Dear Noah, thank you for the feed back.Regards, Nicole Pral
4 out of 5
by A verified traveler

Comfortable hotel in nice area.

Posted 1 Jan 2024 on Hotels
Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Comment from Hotel Management
5 Feb 2024 by Nicole Pral, Hotel Management
Dear Jason, thank you!!Regards, Nicole Pral
5 out of 5
by A verified traveler

Great service, beyond compare

Posted 26 Dec 2023 on Hotels
The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Comment from Hotel Management
28 Dec 2023 by Karen Vasconcelos, Hotel Management
Dear Mr. Robert,Good morning!!!We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations!We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Karen VasconcelosFront Desk Manager(00 55 011) 2878-5500
5 out of 5
by A verified traveler

Great location, spacious room, okay breakfast

Posted 6 Nov 2023 on Hotels
I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Comment from Hotel Management
13 Nov 2023 by Nicole Pral, Hotel Management
Dear Giovani, thank you very much for the feed back.Its very important to us to hear the voice of the guest.Regards,Nicole Pral
5 out of 5
by A verified traveler

Posted 18 Apr 2022 on Hotels
Comment from Hotel Management
28 Apr 2022 by Nicole Pral, Hotel Management
Ola Dani, obrigada pela avaliação. Cordialmente, Nicole Pral
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Mar 2022
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Sep 2021
5 out of 5
by A verified traveler

Posted 21 Sep 2021 on Hotels
Comment from Hotel Management
24 Sep 2021 by Nicole Pral, Hotel Management
Caro Lucas, obrigada pela avaliação. Atenciosamente, Nicole Pral