Ratings based on 611 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
For a 4 star Mercure hotel, not great. Not up to the standing of other Mercure. It really changed after the pandemic. Staff is awesome though.
Comment from Hotel Management
3 Jun 2024 by Ana Paula, Hotel Management
Dear Alain,Thank you for your review.The impressions and comments of our guests are extremely valuable for us to improve our services.I hope to have the opportunity to welcome you again soon.Ana Paula KimuraGeneral ManagerMercure SP Nações Unidas
by A verified traveler
Posted 3 Sep 2023
disgustingly dirty
Comment from Hotel Management
6 Sep 2023 by Ana Paula, Hotel Management
Dear Tatiana,Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ana Paula KimuraGeneral ManagerMercure SP Nações Unidas
by A verified traveler
Posted 6 Mar 2023 on Hotels
Comment from Hotel Management
21 Mar 2023 by Ana Paula, Hotel Management
Prezada Brenda,Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem. Espero ter a oportunidade de recebe-la novamente em breve.Ana Paula KimuraGerente GeralMercure SP Nações Unidas
by A verified traveler
Posted 31 Dec 2022
Mejor relación precio/valor!!!
Comment from Hotel Management
3 Jan 2023 by Ana Paula, Hotel Management
Estimada Maria,Gracias por tu reseña.Las impresiones y comentarios de nuestros huéspedes son extremadamente valiosos para nosotros para mejorar nuestros servicios.Espero tener la oportunidad de darle la bienvenida nuevamente pronto.Atentamente,Ana Paula KimuraGerente GeralMercure SP Nações Unidas
by A verified traveler
Posted 15 Jul 2022
Bien ubicado
Comment from Hotel Management
18 Jul 2022 by Ana Paula, Hotel Management
Estimado Carlos,
Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.
Atentamente,
Ana Paula Kimura
Gerente Geral
Mercure SP Nações Unidas
by A verified traveler
Posted 7 Jul 2022 on Hotels
Comment from Hotel Management
18 Jul 2022 by Ana Paula, Hotel Management
Prezado William,
Nosso maior objetivo é atender suas expectativas. Agradecemos sua avaliação sobre a hospedagem.
Espero ter a oportunidade de recebe-lo novamente em breve.
Ana Paula Kimura
Gerente Geral
Mercure SP Nações Unidas
by A verified traveler
Posted 16 Sep 2021
by A verified traveler
Posted 7 Feb 2019
by A verified traveler
Posted 7 Feb 2019
Overall conditions Ok. Some renovations are required in the bathroom.
by A verified traveler from ph
Posted 21 Nov 2018
very good staff
