Ratings based on 738 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 14 Oct 2024
amazing property, friendly staff… I always stay here when in sao paulo
Comment from Hotel Management
29 Oct 2024 by Thaciane Santos , Hotel Management
Dear Mr. Nilton, Please know that your feedback is extremely valuable to us and motivates us to continue working to offer exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back to our hotel.Sincerely,
by A verified traveler
Good stay!
Posted 19 Aug 2024 on HotelsIt is a nice hotel, with good location and friendly staff.
Comment from Hotel Management
24 Aug 2024 by Thaciane Santos , Hotel Management
Dear Nathalia, Thank you for your comment, it is very valuable to us.
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Thaciane Santos Coord. de Recepção e Reservas , Hotel Management
Prezado, Saiba que seu feedback é extremamente valioso para nós e nos motiva a continuar trabalhando para oferecer experiências excepcionais a todos os nossos hóspedes. Esperamos ter o prazer de recebê-la novamente em nosso hotel.Atenciosamente,
by A verified traveler
Posted 20 Apr 2024
stayed here 3x already and always a great experience however this last time was a bit noisy due to construction across the street… not mercure’s fault at all I love this place
by A verified traveler
Posted 24 Mar 2024
the sauna was indicated at check-in but it was not in good condition
by A verified traveler
Posted 27 Feb 2024
Adorei ficar nesse hotel, até reservei novamente para o próximo fim de semana.
A única coisa que faria ficar ainda melhor é ter produtos de limpeza (detergente e esponja) para lavar os pratos/talheres usados no quarto com cozinha.
by A verified traveler
MERCURE TEAM
Posted 23 Feb 2024 on HotelsI just really like this hotel! I work at a hotel in New York and see the attention on details of Mercure team! They remember my name and always friendly with out being fake!!! Great location and the pool is a major plus!! I definitely come back soon!!!
Thank you guys!!!
by A verified traveler
Will come back
Posted 16 Feb 2024 on HotelsIt was good but I stay on a room next to construction so very noise
Comment from Hotel Management
21 Feb 2024 by Thaciane Santos, Hotel Management
Prezado Sr. Eduardo!Saiba que sua avaliação é extremamente valiosa para nós e nos motiva a continuar trabalhando para oferecer experiências excepcionais a todos os nossos hóspedes. Esperamos ter o prazer de recebê-lo novamente em nosso hotel.Atenciosamente,
by A verified traveler from Hialeah
Posted 16 Jan 2024
Comment from Hotel Management
21 Feb 2024 by Thaciane Santos, Hotel Management
Prezada Sra .Martha! Saiba que sua avaliação é extremamente valiosa para nós e nos motiva a continuar trabalhando para oferecer experiências excepcionais a todos os nossos hóspedes. Esperamos ter o prazer de recebê-la novamente em nosso hotel.Atenciosamente,
