Ratings based on 741 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westerville
Posted 6 Sep 2024
This is a great option for those staying in the Guarulhos area. The hotel is clean, has an excellent breakfast, and offers shuttle transport to Guarulhos.
Comment from Hotel Management
9 Sep 2024 by Analu Milanese - Quality Coordinator, Hotel Management
Dear Ms. Clarissa,We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler from La Quinta
Posted 27 Aug 2024
Great staff, very clean and safe.
Comment from Hotel Management
29 Aug 2024 by Analu Milanese - Coordenadora de Qualidade, Hotel Management
Dear Ms. Marcelia,We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Cómodo pero viejo
Posted 6 May 2024 on HotelsEs un hotel cómodo pero super viejo! Antiguo, el desayuno muy bueno y variada, me quedé una noche por una escala que hice en São Paulo
Comment from Hotel Management
15 May 2024 by Analu Milanese - Coordenadora de Qualidade, Hotel Management
Estimada Viviana,Mucho le agradecemos los comentarios referentes a su estadía .Voy a compartir sus observaciones con nuestro equipo. Estoy convencido que ese feedback será un aliciente para nuestro personal, en sus constantes esfuerzos para mejorar la calidad de nuestros servicios.Una vez más, gracias por compartir su experiencia. Atentamente,
by A verified traveler
Posted 9 Apr 2024
Would strongly recommend not to stay here as staff is unhelpful, property condition very poor
Comment from Hotel Management
11 Apr 2024 by Graziela Souza, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
by A verified traveler
Posted 30 Mar 2024
The hotel tries to charge extra for early check in , even if 2 hours early
Despite requesting early check in on booking
Comment from Hotel Management
11 Apr 2024 by Graziela Souza, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
11 Apr 2024 by Graziela Souza, Hotel Management
Thank you for taking the time to share.
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by Analu Milanese - Coordenadora de Qualidade, Hotel Management
Prezada Sra. Pollyana,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
16 Oct 2023 by Analu Milanese - Coordenadora de Qualidade, Hotel Management
Prezado Sr. Edin,Agradecemos por nos classificar positivamente, isso significa que atingimos o nosso objetivo que é a sua satisfação. Para as próximas, deixe seus comentários, ficaremos felizes em saber sua opinião.Esperamos que haja novas oportunidades de hospedar-se conosco.Atenciosamente,
by A verified traveler
Posted 16 Jun 2023
by A verified traveler
Posted 17 Jan 2023
