Ratings based on 412 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 20 Nov 2023 on Hotels
by A verified traveler from Charlottesville
Posted 15 Oct 2023
Twin beds are narrow. Mattresses are hard and lumpy.
Comment from Hotel Management
16 Oct 2023 by Fernando - Service Coordinator, Hotel Management
Deat Mr. David. Thank you for taking the time to complete this review. We are sorry that we did not meet your expectations. Let's work on the points mentioned above.
by A verified traveler
be more clear
Posted 19 Apr 2022 on HotelsI liked, but the hotel could be more clear about what appartament has dryhair, microwave, so on..
Comment from Hotel Management
25 Apr 2022 by Viviane Santana – Agente de Atendimento ao Cliente, Hotel Management
Olá Heverton! Agradeço por colaborar com esta avaliação, com base nos comentários buscamos sempre melhorar para que nossos hospedes tenham ótimas experiências. Conte conosco para uma próxima hospedagem. Abraço!
by A verified traveler
Nice and friendly
Posted 5 Sep 2021 on HotelsEasy and quick check in.
Friendly staff.
Confortable room with nice view.
Comment from Hotel Management
5 Sep 2021 by Viviane Santana – Agente de Atendimento ao Cliente, Hotel Management
Olá Nice! Obrigada por avaliar nosso hotel. Muito bom saber que sua percepção foi a melhor sobre nossos serviços. Ficamos aguardando uma nova visita. Conte Conosco!
by A verified traveler
Posted 28 Jun 2021
It’s ok but not special
Comment from Hotel Management
28 Jun 2021 by Viviane Santana – Agente de Atendimento ao Cliente, Hotel Management
Olá! Agradeço por colaborar com esta avaliação, é com base nos comentários que buscamos sempre melhorar para que nossos hóspedes tenham ótimas experiências. Conte conosco para uma próxima hospedagem. Abraço!
by A verified traveler
Posted 27 Jun 2021 on Hotels
Comment from Hotel Management
28 Jun 2021 by Viviane Santana – Agente de Atendimento ao Cliente, Hotel Management
Olá Rafael! Agradeço por colaborar com esta avaliação, é com base nos comentários que buscamos sempre melhorar para que nossos hóspedes tenham ótimas experiências. Conte conosco para uma próxima hospedagem. Abraço!
by A verified traveler
Posted 15 Jun 2021 on Hotels
Great value hotel. Very great location close to grocery stores and restaurants. And only a 10 minute walk to paulista. For the price it is very clean with a simple breakfast and food service.
Comment from Hotel Management
21 Jun 2021 by Fernando- Service Coordinator, Hotel Management
Thank you for your review of our hotel. We are happy that you had a good experience with us. Always count on our entire team. Sincerely
by A verified traveler
Posted 7 May 2021 on Hotels
Comment from Hotel Management
12 May 2021 by Viviane Santana – Agente de Atendimento ao Cliente, Hotel Management
Olá Sr. Tarek! Agradecemos pela avaliação de nosso hotel, lamentamos não ter atendido suas expectativas.
by A verified traveler
Pure Fraud at hotels.com
Posted 28 Feb 2020 on HotelsHotels.com is such a fraudulent company, I simply cannot recommend using them. The hotel was fine, although the final price was higher than the advertised price on hotels.com and despite a three nights stay in two rooms hotels.com still doesn't believe I stayed there despite their direct involvement in the price discrepancy. These are fundamentally unethical, incompetent people and you would be much better booking on Orbitz or booking.con or directly with hotel. They provide zero value and I travel 200 nights per year
Comment from Hotel Management
30 Mar 2020 by Fábio Lobato, Hotel Management
Hello,
We are sorry for what happened, our team is available to help you.
Sincerely and always available.
Fábio Henrique Lobato
Customer Service Coordinator
