Ratings based on 955 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The windows block a lot of noise from the avenue down below, and the inside of the hotel is also considerably quiet. The lack of hairdryer was unexpected though.
Comment from Hotel Management
17 Jun 2024 by Erica Murase - General Manager , Hotel Management
Thank you for your comments. Rest assured that we are working to improve our product and services. We hope to receive your visit very soon.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Olá Gustavo, obrigado por dispor do seu tempo e nos avaliar, lamento não atendermos total suas expectativas, esperamos reconquistar sua confiança numa próxima estadia.
by A verified traveler
Posted 17 May 2024 on Hotels
dirty towels and sheets, terrible
by A verified traveler
Posted 13 Mar 2024
When, during checkin you are told ‘Oh we don’t have any nice rooms left.’ It’s a sign. It was cheap and convenient. So maybe one can’t expect too much.
Comment from Hotel Management
14 Mar 2024 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Good morning, we appreciate your feedback, our accommodations are the same, we are Budget category with compact and functional rooms, see you soon.
by A verified traveler
Posted 22 Feb 2024
Good
Comment from Hotel Management
23 Feb 2024 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Olá Rebecca,obrigado por dedicar seu tempo e nos avaliar,lamentamos que alguns requisitos tenha lhe deixado insatisfeita.
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
15 Jan 2024 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Bom dia Adriano,agradecemos sua excelente avaliação, estamos contentes em atender suas expectativas, trabalhamos muito para fornecer um serviço excepcional aos nossos hóspedes e conseguimos durante sua hospedagem.Boa semana.
by A verified traveler from Toronto
Posted 9 Nov 2023
👏👏👏
Comment from Hotel Management
9 Nov 2023 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Bom dia Ricardo,agradecemos sua avaliação, lamentamos por não atender total suas expectativas.
by A verified traveler
Posted 21 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Bom dia Jaime,obrigado por nos avaliar, foi um prazer recebê-lo!
by A verified traveler
Posted 18 Mar 2023 on Hotels
Comment from Hotel Management
20 Mar 2023 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Bom dia Tom, agradecemos sua avaliação, foi um prazer recebê-lo.
by A verified traveler
Posted 30 Jan 2023
Nada agradável
Comment from Hotel Management
31 Jan 2023 by Att,Fabiana Arantes Supervisora Guest Experience, Hotel Management
Bom dia, agradecemos sua avaliação.
