Ratings based on 933 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 7 Dec 2024
Beautiful location on Augusta. Close to amazing food, cultural sites, Paulista Ave is close, clubs, bakeries etc. Staff is helpful and knowledgeable if you have questions about your stay or the area. I will be back.
by A verified traveler
Posted 25 Nov 2024
The safe didn't work in my room. The front desk said they'd send somebody by to fix it (room 2204) and they never did. The doors don't close properly, there are clearly marks on the room doors off people trying to break in. This hotel does not take security seriously.
Comment from Hotel Management
28 Nov 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Dear Ryan, thank you for sharing your concerns. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the safe and the door security. Guest safety is our top priority, and we appreciate your feedback as it helps us identify areas for improvement. We are currently reviewing our maintenance procedures to ensure that all reports are addressed promptly. Please know that your comments have been taken seriously, and we are committed to enhancing our security measures. We hope you will give us another chance to provide you with a safer and more enjoyable experience in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Olá, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente,Vinicius GodoySupervisor de Qualidade
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Olá, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente,Vinicius GodoySupervisor de Qualidade
by A verified traveler
Posted 2 Nov 2024
I love d fact that it was surrounded by everything clubs restaurants mini marts u name it
Comment from Hotel Management
3 Nov 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Thank you for sharing your experience! We are glad to hear that you enjoyed the convenient location of our hotel, surrounded by a variety of clubs, restaurants, and mini marts. We strive to provide our guests with a vibrant and lively atmosphere that offers everything they may need during their stay. We hope to welcome you back soon for another fantastic experience at Nacional Inn Jaraguá São Paulo!
by A verified traveler
Posted 25 Oct 2024
Staff was rude at front desk.
Comment from Hotel Management
26 Oct 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Dear Dennis, thank you for your feedback. We apologize for any unprofessional behavior you experienced at the front desk, as this is not reflective of the standards we strive to uphold. Your comments are invaluable in helping us improve, and we have already addressed this with our team to ensure a more welcoming experience in the future.We hope to have the chance to provide you with a better experience on your next stay.Warm regards,Vinicius GodoyCustomer Experience - Hotel Nacional Inn Jaraguá
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Olá, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! AtenciosamenteVinicius GodoySupervisor de Qualidade
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Hotel Nacional Inn Jaraguá, Hotel Management
Olá, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! AtenciosamenteVinicius GodoySupervisor de Qualidade
