Ratings based on 752 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Erick Franco, Hotel Management
"Prezado Marcus Vinicius, agradecemos por suas palavras gentis e pelo tempo que dedicou a nos avaliar! É sempre uma alegria saber que nossos hóspedes ficaram satisfeitos com nossos serviços. Ficaremos muito felizes em recebê-lo novamente em uma futura visita!"
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Erick Franco, Hotel Management
Olá Gustavo, Obrigado por nos avaliar, fico feliz que tenha tido uma boa hospedagem.Esperamos lhe receber em uma nova hospedagem.Atenciosamente,
by A verified traveler
Comfortable and clean and well located
Posted 18 Mar 2024 on HotelsComment from Hotel Management
18 Mar 2024 by Erick Franco - Gerente de Qualidade, Hotel Management
Hello, Caryn!Thank you for the review.We wish you come back soon. It will be a pleasure to have you.
by A verified traveler
Posted 25 Oct 2023
Great service
Comment from Hotel Management
26 Oct 2023 by Marina Mello - Customer Experience, Hotel Management
Olá, Alberto!Muito obrigada pela visita e avaliação!Esperamos que volte em breve, será um prazer recebê-lo.
by A verified traveler
Posted 21 Feb 2023 on Hotels
Comment from Hotel Management
23 Feb 2023 by Marina Mello, Hotel Management
Olá, Anonymous,Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco.Esperamos o seu retorno em breve!Marina MelloGerente de Customer ExperienceGrand Mercure SP Vila Olímpia#HospedarComBrasilidade #GrandMercureVilaOlimpia
by A verified traveler
Posted 18 Jan 2022 on CheapTickets
Really nice deco, and delicious food at the hotel bar!! the staff is so warm and kind. Definitely ill be back.
Comment from Hotel Management
19 Jan 2022 by Marina Mello, Hotel Management
Dear Horario,
Grand Mercure is thankful for your comments.
Our team is happy to know, that you had a pleasant stay with us!
We are looking forward to welcome you back soon.
Marina Mello
Quality and Customer Experience Coordinator
by A verified traveler
Posted 2 Oct 2021 on Hotels
Comment from Hotel Management
4 Oct 2021 by Juliana Constantino, Hotel Management
Olá Marcela,
Gostaríamos de agradecer seu tempo e gentileza em nos avaliar.
Ficamos felizes que tenha tido uma excelente estada conosco!
Esperamos seu retorno em breve.
by A verified traveler
Short Stay
Posted 16 Aug 2021 on HotelsMy wife, sister, and I rented 2 rooms for a quick stay in São Paulo. The service was excellent and the staff helped with printing out our travel documents and COVID testing. They went out of their way to email the clinic to schedule the appointment. And one other little thing that is a bonus is that the water pressure on the shower was amazing.
Comment from Hotel Management
17 Aug 2021 by Juliana Constantino, Hotel Management
Dear guest,
Grand Mercure is thankful for your comments.
Our team is happy to know, that you had a pleasant stay with us!
We are looking forward to welcome you back soon.
by A verified traveler
Posted 12 Apr 2021
Comment from Hotel Management
3 May 2021 by Rodrigo Cavalcante, Hotel Management
Olá,
Agradecemos a avaliação. Ficamos felizes que tenha apreciado sua experiência conosco.
Atenciosamente,
Rodrigo Cavalcante
Customer Experience
by A verified traveler
Business trip
Posted 2 Jan 2021 on HotelsIt is a great hotel for business trip. It’s nearby all the centers and there is a great mall right across the street. Staff is always friendly and helpful and breakfast is superb.
Comment from Hotel Management
3 May 2021 by Rodrigo Cavalcante, Hotel Management
Hello Marcelo,
We'd like to thank you for your time and kindness in evaluating us. We're happy that you had an excellent stay with us and that the care of our team has contributed to your satisfaction.
Rodrigo Cavalcante
Customer Experience
