Ratings based on 557 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Excellent!
Comment from Hotel Management
5 Nov 2024 by Flavia Constantino - Guest Relations, Hotel Management
Dear Mr. Polanco,Thank you so much for your feedback!It was a pleasure to have you in our Brazilian Home. We look forward to seeing you again soon!Have a great week :)
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Flavia Constantino - Guest Relations, Hotel Management
Caro Rodrigo,Muito obrigada pela sua avaliação!Foi um grande prazer recebê-lo em nossa Casa Brasileira :)Esperamos ter a oportunidade de recebê-lo novamente em breve!
by A verified traveler from Santos
Posted 16 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Flavia Constantino - Guest Relations, Hotel Management
Caro Guilherme,Muito obrigada pela sua avaliação!Ficamos muito contentes em saber que teve uma experiência tão positiva conosco :)Esperamos recebê-lo novamente em breve!
by A verified traveler
Posted 16 Oct 2024
The property itself was great, we did run into a problem when the power was gone on our first night we had book another hotel the second night. The staff didn’t reassure or accommodate us when we asked but it seem like a city wide problem so overall I can’t say I had much of an experience.
by A verified traveler
Posted 23 Sep 2024
I loved this hotel! Good for business, couples and family.
Comment from Hotel Management
25 Sep 2024 by Flavia Constantino - Guest Relations, Hotel Management
Dear Francisco, Thank you so much for your feedback!We pride ourselves in always offering a comfortable and "homey" ambient so all of our guests feel at ease!We hope to see you again soon!Have a great week :)
by A verified traveler
Posted 21 Sep 2024
Great stay and spacious room
Comment from Hotel Management
25 Sep 2024 by Flavia Constantino - Guest Relations, Hotel Management
Dear Nalanie,Thank you so much for your feedback!We are very happy to know you had a great experience at our hotel!When in São Paulo, you can count on us to be your home far away from home!Have an amazing week!
by A verified traveler
Posted 20 Sep 2024
10 out of 10
Comment from Hotel Management
25 Sep 2024 by Flavia Constantino - Guest Relations, Hotel Management
Dear Melvin, Thank you so much for your feedback!We are happy to know that you had such a great experience at our Brazilian Home!We hope to see you again soon :)Have a great week!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Flavia Constantino - Guest Relations, Hotel Management
Dear Osian,Thank you so much for your feedback!It was a great pleasure to have you at our hotel. We hope you enjoyed your experience and come back for more soon!
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Flavia Constantino, Hotel Management
Dear Mr. Trey,Thank you so much for your feedback!We look forward to having you here again!Until next time :)Sincerely,Flavia Constantino - Guest Relations
by A verified traveler
Posted 10 Sep 2024
Great stay, will return.
Comment from Hotel Management
14 Sep 2024 by Flavia Constantino, Hotel Management
Dear Miss Andrea,Thank you so much for tour feedback!It was a pleasure to have you at Grand Mercure Itaim Bibi!We hope to see you again very soon :)Sincerely,Flavia Constantino - Guest Relations
