Ratings based on 463 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Great customer service
Comment from Hotel Management
13 Nov 2024 by Carolina Gulmini, Hotel Management
Dear Rafael,Thank you for taking a moment to share your experience. I am happy to hear you found the customer service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.
by A verified traveler from Rio Rico
Posted 2 Sep 2024
I didnt like the fact that it was dirty,room 2103 need maintanance.
However staff is nice and welcoming,and always have a smile on their faces.
Comment from Hotel Management
2 Sep 2024 by Carolina Gulmini, Hotel Management
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Carolina Gulmini, Hotel Management
Prezado Sr. Ricardo,Agradecemos por se hospedar em nosso hotel.Ficamos felizes que tenha tido uma ótima experiência em sua hospedagem.Esperamos recebê-lo em breve!
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Carolina Gulmini, Hotel Management
Prezado Sr. Dimitri,Agradecemos por escolher nosso hotel para sua hospedagem.E obrigada por dedicar seu tempo para nos avaliar.Esperamos recebê-lo mais vezes!
by A verified traveler
Posted 2 Jun 2024 on Hotels
A limpeza estava razoável e o quarto necessita de uma pintura. O café da manhã foi bom. Todos na recepção foram atenciosos.
Comment from Hotel Management
2 Jul 2024 by Carolina Gulmini, Hotel Management
Prezado Sr. José Luis,Agradecemos por escolher nosso hotel! Obrigado por nos avaliar!Vamos levar seus apontamentos ao nosso time, para melhorar a entrega do nosso serviço em próxima hospedagem.Esperamos revê-lo em breve!Atenciosamente,
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
30 May 2024 by Carolina Gulmini, Hotel Management
Prezada Sra. Agradecemos pela hospedagem e por nos avaliar.Ficamos muito felizes em saber que a sua experiência conosco foi positiva e que aprovou os nossos serviços e a estrutura das nossas acomodações.Esperamos poder revê-la em breve!
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Carolina Gulmini - Gerente de Operações e Serviços, Hotel Management
Prezada Sra. Amélia,Nosso compromisso é fazer com que nossos hóspedes tenham essa experiência incrível.Obrigada por dedicar o seu tempo nos avaliando.Esperamos poder recebê-la novamente em nosso hotel!
by A verified traveler
Posted 8 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Carolina Gulmini - Gerente de Operações e Serviços, Hotel Management
Prezado Sr. Rogério,Agradecemos por escolher nosso hotel para sua hospedagem.Ficamos felizes por ter atingido suas expectativas durante sua estada conosco.Volte mais vezes!
by A verified traveler
Posted 3 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Carolina Gulmini - Gerente de Operações e Serviços, Hotel Management
Prezada Sra. Milena,Agradecemos por escolher nosso hotel para sua hospedagem.E obrigada por dedicar seu tempo para nos avaliar.Esperamos recebê-la mais vezes!
by A verified traveler
DEFINITELY RECOMMEND. GREAT PLACE & SERVICE.
Posted 3 Apr 2024 on HotelsOriginally booked 2 nights but trip ended up taking longer than expected and I didn't think twice about staying & extending my stay at GO IN SANTO ANDRÉ HOTEL for 3 additional nights. I had a great experience from check in to check out. Staff was very friendly, polite & accommodating from beginning to end. Breakfast is not included however you can add it for an extra fee, and it is totally worth it. Food was fresh, and delicious. I stayed on 21° floor and had a great view of the city. They are connected door to door with HILTON HOTEL, perhaps it's same chain. I definitely recommend this place.
Comment from Hotel Management
12 Apr 2024 by Carolina Gulmini - Gerente de Operações e Serviços, Hotel Management
Dear Mrs Milena,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Sincerely,
