Ratings based on 922 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by ez aclimacao, Hotel Management
Olá, Tiago, para nós foi um prazer poder atendê-lo, muitíssimo obrigada pela oportunidade e especialmente por nos avaliar com nota máxima.Nosso desejo é nos manter em sua preferência.Aqui, a casa é sua.Conte conosco.Ouvidora/Gestora de Relacionamento
by A verified traveler
Posted 4 Jul 2024
Everyone is very kind and helpful
Comment from Hotel Management
8 Jul 2024 by ez aclimacao, Hotel Management
Hello,Nicole, gratifying to know that you felt welcomed and that the experience was satisfactory. It was a great pleasure for us to serve you, thank you very much for the opportunity. We hope you return soon, we are at your disposal. Marisa Oliveira Ombudsman
by A verified traveler
Posted 20 Jun 2024
Very noisy. Housekeepers keep moving furniture around inside other rooms and you just can’t sleep.
Comment from Hotel Management
25 Jun 2024 by ez aclimacao, Hotel Management
Felipe, thank you very much for your review and for including us among your options, it was a pleasure to welcome you. We regret the unsatisfactory experience, we are so used to exceeding expectations that, when that doesn't happen, we work to see what we can improve. We ask that you forgive us.We will reinforce training. We would like to maintain your preference, here it is your house.Count on us.Marisa Oliveira/Ombudsman
by A verified traveler from São Paulo
Posted 3 Jun 2024
The room presented in the pictures are better than you get.
Comment from Hotel Management
7 Jun 2024 by ez aclimacao, Hotel Management
Hello, Jorge, it is gratifying to hear that we surprised you. For us, it will always be a great pleasure to serve you, thank you very much for the opportunity.Our desire is to keep us in your favorMarisa Oliveira/Ombudsman
by A verified traveler
Posted 4 Jan 2024
I can say that it is not a bad hotel considering the price range but the furniture is not that clean and the toilet leaks to floor.
Hotel is safe but the area is not that safe, especially at night. You should use Uber and try to avoid walking around this neighborhood.
Comment from Hotel Management
23 Feb 2024 by ez aclimacao, Hotel Management
Burac, thank you very much for sharing a little of the experience you had with us, it will always be a privilege for us to be able to serve you. We are sorry that you did not fully enjoy the experience.Regarding the bathroom and cleanliness, I kindly ask that you forgive us, I will investigate what could have happened to make them out of our standards. Your point of view regarding location, we understand, but it is an impression that will be erased as you stay here longer, the Aclimação neighborhood is safe and the surroundings are very familiar, and it is close to everything, especially the main avenues.We hope that nothing prevented you from taking another opportunity, we are at your disposal.Marisa Oliveira /Ombudsman/Relationship Manager
by A verified traveler from Toronto
Posted 3 Dec 2023
The staff was friendly and helpful. The hotel is located in a secluded residential area, so there is no traffic or street noise, which was great. However, there was constant noise disturbance from the hotel guest in the next door rooms, even at nighttime. I didn't like it.
Walking to the subway station or to any nearby commercial area with stores, restaurants, services, etc. is a short, but uphill and unpleasant walk, which may not even be safe, as streets are deserted also at daytime. The walk takes you through a mini-shanty town like small residential complex and it is somewhat scary. The hotel has a shuttle car transportation to the metro, which is a great concept, but this is all, as the practice it doesn't work efficiently.
by A verified traveler
Posted 2 Dec 2023
by A verified traveler
Reasonable but isn't worth the price
Posted 20 Nov 2023 on HotelsThe hotel has 2 towers (1 and 2). I stayed at tower 2 and the internet connection was horrible! I couldn't have a stable connection for more than 5 min before losing it. And the TV wasn't working smoothly either. All channels kept freezing until I just gave up.
The bed and bedroom area was good and comfortable, but I cannot say the same about the bathroom. The shower was good, but the bathroom area was too small. The room had the think and a really tinny space for the tooth brush only. Too small.
by A verified traveler
Posted 6 Oct 2023 on Hotels
The hotel staff is very friendly and helpful.
by A verified traveler
Posted 22 Sep 2023 on Orbitz
The hotel is located in a good place nearby the subway. I love the swimming pool
