Ratings based on 305 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
There is a very high homeless population, near and around the hotel. I was also told on several occasions not to have my phone in my hand outside. Apparently people are snatching cell phones.
Comment from Hotel Management
16 Sep 2024 by Equipe Delplaza Hotels., Hotel Management
Mr. Grant,It was a pleasure having you as our guest.We thank you for your evaluation.
by A verified traveler
Posted 24 Jan 2024
Good cost benefit. Breakfast is good. The hotel has a fitness center on the rooftop.
Comment from Hotel Management
26 Jan 2024 by Equipe Delplaza Hotels., Hotel Management
Mrs. Elineide!Thank you for your kindness feedback about your stay. We hope you return soon. A big hug! Delplaza Hotels team.
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by Equipe Delplaza Hotels., Hotel Management
Sra. Carla!Obrigada pela sua avaliação.Equipe Delplaza Hotels.
by A verified traveler from Beijing
Posted 14 Aug 2023
The hotel is old, but that is not the excuse to be in poor condition. The wood frame of the room door was in bad condition, the bathroom has a huge drain on the floor, smells so bad that the bathroom window had to be open all the time, the toilet seat wobbles, the shower room has mould around. The hotel corridor was only lit by sound, total darkness if without sound, scary feeling. Also smells in the corridor. There was no exclusive guest elevator at all. The elevator was very small and slow, and shared with housekeeping. The front desk receptionist speaks little English, making communications extremely hard. We checked in at 6 pm but apparently were not expected. The front desk spent 15 minutes to find a room for us, unbelievable. We requested twin beaded room and were given a single bedded room in the beginning. Hotel is central location, however, one of the most unsafe areas of San Paulo. We learnt until getting there from the taxi driver who took us for the airport that crime rate was very high in that neighborhood. Police was seen on every street around the hotel. We traveled three weeks in central and South America, and this is worst hotel we stayed. If we didn’t prepay for 4 nights, we wouldn’t hesitate to change hotel. The worst hotel ever stayed.
Comment from Hotel Management
30 Aug 2023 by Delplaza Hotels Team., Hotel Management
Thank you for your review, Xiaoping. We apologize for the poor condition of the hotel and the lack of communication with the front desk receptionist. We understand that the location may have made you feel unsafe. We will take your feedback into consideration to make improvements.
by A verified traveler
Hotel to avoid despite good workers there.
Posted 31 Jul 2023 on HotelsThe placed is dated (1950’s?) The door to the bedroom not secure. They lack a single iron and an ironing board in the WHOLE hotel! They don’t supply a bag for laundry, or something to shine shoes, a kettle, teas, hot chocolate, etc. You should think Motel 6 with sheets and a mattress a little better.
The breakfast is kind of weak. Only papaya, pineapple, green melon and apples in a country like Brazil with such an array of fruits! They charge 6 reals $1.20 for a small bottle of water from the fridge. ($0.25 at a store). BTW… the water is so “special” that you can’t buy it out of the hotel and replace it in the fridge. The area around the hotel is skid row. Please avoid it at all cost. Don’t want around wearing anything of value. Our Uber driver was mugged at knifepoint -while I was a passenger- the mugger druggy took off with the cellphone that he yanked out of its base in the center of the console.
Comment from Hotel Management
1 Sep 2023 by Equipe Delplaza Hotels., Hotel Management
Mr. Carlos!We thank you for evaluating your stay and giving us the opportunity to upgrade our services.Sincerely!Delplaza Hotels team.
by A verified traveler
Posted 23 Apr 2023
Great service
by A verified traveler
Posted 9 Sep 2024
Muy bueno
Comment from Hotel Management
16 Sep 2024 by Equipe Delplaza Hotels., Hotel Management
Señora Ana,Agradecemos su evaluacion
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Equipe Delplaza Hotels., Hotel Management
Sra. Leilane!Agradecemos a sua avaliação.Equipe Delplaza Hotels.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Equipe Monreale Hotels, Hotel Management
Sr. Leonardo!Muito obrigado pela sua avaliação.Equipe Delplaza Hotels.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Boa surpresa o hotel Marabá. Tudo funcionando perfeitamente, atendimento cordial, bom café, localização conveniente para mim. A TV não funcionou bem, falta som, a imagem trava, etc. O hotel não facilita nem um pouco o check in antecipado, nem mediante pagamento. O saguão repleto de hóspedes esperando a hora.
No geral, uma boa hospedagem.
Comment from Hotel Management
3 Sep 2024 by Equipe Delplaza Hotels., Hotel Management
Sr. Henrique!Agradecemos por compartilhar sua experiência positiva. Ficamos felizes em saber que você apreciou o atendimento, o café e nossa localização. Lamentamos os inconvenientes com a TV e a dificuldade com o check-in antecipado. Sua observação é valiosa, e vamos trabalhar para melhorar esses aspectos. Esperamos recebê-lo novamente em uma próxima visita, para que possamos proporcionar uma experiência ainda melhor!Equipe Delplaza Hotels.
