Ratings based on 77 Verified Reviews
4.3 Room cleanliness
4.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2023
AVOID!
First, communication is complicated - there is no one to speak to at the property. Only Whatsapp. And the English counterpart is not that responsive.
Second, the curtains are see-through. I had all the street lights inside and couldn't close an eye. I asked to change rooms or buildings but was told all curtains are the same.
Then, I found a dirty underwear in the bedsheets. To this day, this has been the worst hotel experience ever. They stopped responding to me and to Expedia and until now I am still disputing the booking as I left immediately and booked a different hotel.
The area is not the nicest part of Pinheiros and did not feel quite safe. I'd look for something close to / East of Fradique Coutinho station.
by A verified traveler
Posted 30 Mar 2023 on Hotels
by A verified traveler
Nice bed. Has problems. Terrible Communication.
Posted 19 Feb 2023 on HotelsClean with comfy bed and decent location (though loud if you have the balcony open). It has real problems, though, that I hope they can fix! I would stay again but not pay more than $40 per night.
Communication is awful - you have to wait until they respond on Whatsapp - and reservations won't answer overnight.
I never received my Charlie reservation number or room code by email (which is supposed to happen...), so I had to message them on the app and was left outside waiting for it via WhatsApp.
At one point the code wasn't working, and I had to wait outside my room waiting for the keypad to reset.
They only accept Brazilian credit cards to extend.
The toilet seat and the shelf in the shower both were broken.
They will not clean your room while you are staying there, but they gave me 2 more towels. You are given two nespresso pods of coffee for the entire stay and are not permitted more each day... You're also give ONE small bottle of water per stay, not per day. So: not "free water"!
The furniture looks nice but is cheap.The wardrobe stunk of toxic chemicals (paint and particle board?), so I didn't put my clothes in it. I recommend they do a full treatment and let their wardrobes air out!
Finally: No pool or gym access or option to pay for it even though it exists in the building... Poor design.
Security isn't the most polite and doesn't speak English, so good luck getting into the bldg if you don't speak Portuguese!
by A verified traveler
Posted 27 Sep 2022
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Boa pedida
Posted 27 Jul 2024 on HotelsFantástica!
Lugar limpo, acolhedor, funcional.
by A verified traveler
Foi tudo ótimo - atentar ao bairro agitado!
Posted 22 Jul 2024 on HotelsA estadia foi ótima! Check in funciona muito bem. O quarto estava muito limpo e arrumado. O interfone funciona muito bem para entrada e saída. Somente 2 coisas a ser considerada: o bairro é bem agitado tem bares ao redor e muita vida noturna, e uma praça perto com moradores de rua. Além disso, não tem onde deixar a mala, então tem que se organizar bem para a entrada e saída.
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 20 Jul 2024 on Hotels
