Ratings based on 805 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
very good overall, just one thing, trying to call the hotel to get info about the shuttle at the airport, but no one answered. For those who have the same concern, the hotel shuttle bus is located at T2 arrival level East (C-D), the schedule on their web.
Comment from Hotel Management
19 Nov 2024 by Bristol Hotéis e Resorts, Hotel Management
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Bristol International Airport Hotel as your lodging option.Best regards
by A verified traveler
Posted 11 Nov 2024
The park nearby does not look safe for walks around it.
Comment from Hotel Management
19 Nov 2024 by Bristol Hotéis e Resorts, Hotel Management
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Bristol International Airport Hotel as your lodging option.Best regards
by A verified traveler
Posted 13 Sep 2024
Great hospitality!!
Comment from Hotel Management
3 Oct 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. Luis, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. Robert, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. Rohan, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. John, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. Joel, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
by A verified traveler
Posted 1 Aug 2024
Need better beds, they’re too old
Comment from Hotel Management
3 Aug 2024 by Bristol Hotéis e Resorts, Hotel Management
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Bristol International Airport Hotel as your lodging option.Best regards
by A verified traveler from Huntersville
Posted 22 Jul 2024
Breakfast is great, shower is great, location is very good near a lot of cheap food options within walking distance. Hotel has a van that takes you to/from the airport every hour (mostly). TV didn't work, it is still analog and you can't watch anything properly.
Comment from Hotel Management
30 Jul 2024 by Bristol Hotéis e Resorts, Hotel Management
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Bristol International Airport Hotel as your lodging option.Best regards
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Atenciosamente, Equipe Bristol Hotéis e Resorts, Hotel Management
Prezado Sr. Luis, Desde já agradecemos as suas considerações, ficamos contentes que sua experiência tenha sido positiva! Esse reconhecimento motiva cada vez mais nossa equipe a prestar um serviço melhor a cada dia. Esperamos recebê-lo novamente em breve.
