Ratings based on 946 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Central
Comment from Hotel Management
10 Dec 2024 by Blue Tree Premium Faria Lima, Hotel Management
Olá Sr. Andrew, Muito obrigado por nos enviar seu importante feedback sobre a sua estada. Ficamos muito felizes em saber que conseguimos transmitir a proposta da rede Blue Tree por meio de nossos serviços e atendimento. Atenciosamente, Albert Cardoso Gerente de Operações Blue Tree Premium Faria Lima
by A verified traveler
Posted 23 Oct 2024
I reserved a type of room and the bed sizes didnt meet the description. They even charged me extra for a sofa bed even the sizes were wrong. Bad idea to stay there, not good service, low quality… great location though
Comment from Hotel Management
28 Oct 2024 by Miguel Monteiro, Hotel Management
Estimado Sr. Enrique, Primeiramente gostaríamos de agradecer a preferência e por avaliar-nos. Sua satisfação é nosso maior objetivo e é através de sua opinião que teremos a oportunidade em aperfeiçoar nossos serviços e garantir-lhe que encontrará o melhor no Blue Tree Premium Faria Lima. Sinto muito em saber que não conseguimos atender suas expectativas de forma plena.Agradeço suas observações, saiba que todas as opiniões são muito bem-vindas e compartilhadas com os nossos gestores e tratadas como forma de melhoria em nossa unidade.Aproveito para informar que contamos com apartamentos totalmente modernizados na categoria Luxo Premier. A opinião dos nossos hóspedes é de extrema relevância para que possamos realizar nosso plano de ação e assim trabalharmos de forma eficaz.Prezamos muito pelo serviço de qualidade e o nosso maior propósito é que todos os nossos hóspedes sejam bem recebidos pela nossa equipe de hospitalidade e tenham todo conforto e experiências memoráveis.Cordialmente,Miguel MonteiroGuest Relations Blue Tree Premium Faria Lima
by A verified traveler
Posted 9 Sep 2024 on Hotels
Amenities were almost non existing. Breakfast quality has gone down.
Comment from Hotel Management
13 Sep 2024 by Miguel Monteiro, Hotel Management
Dear Mrs. Susana,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our services.We're sorry to hear that our amenities did not meet your expectations and that you found the quality of our breakfast to have declined. This is certainly not the experience we aim to provide, and I want to assure you that your comments have been shared with our team for immediate review.We are committed to enhancing our guest experience, and we will be addressing these concerns to ensure that our amenities and breakfast quality are up to the high standards we strive for.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there’s anything specific you would like to discuss, please feel free to reach out to us directly.Thank you once again for your valuable feedback.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by Miguel Monteiro, Hotel Management
Olá Sra. Talita, Muito obrigado por nos enviar seu importante feedback sobre a sua recente estada no Blue Tree Premium Faria Lima. Ficamos muito felizes em saber que conseguimos transmitir a proposta da rede Blue Tree Hotels por meio de nossos serviços e atendimento. É muito gratificante receber um feedback tão positivo de nossa prestação de serviços.Será uma grande alegria revê-lo conosco num futuro próximo. Receba um cordial abraço de toda a nossa equipe de hospitalidade. Cordialmente, Miguel MonteiroGuest Relations Blue Tree Premium Faria Lima
by A verified traveler from Houston
Posted 22 Jul 2024
by A verified traveler
Fabtastic
Posted 5 Jul 2024 on HotelsAlways reliable, safe and comfortable stay at Blue Tree. I will come back!
Comment from Hotel Management
10 Jul 2024 by Albert Cardoso, Hotel Management
Hello Mr. Delin, Thank you for sending us your important feedback about your recent stay at Blue Tree Premium Faria Lima. We are very happy to know that we were able to convey the proposal of the Blue Tree Hotels network through our services and customer service. It is very gratifying to receive such positive feedback on our service provision.It will be a great joy to see you with us again in the near future! Fondly, Albert Cardoso Operations Manager Blue Tree Premium Faria Lima
by A verified traveler from Miami
Posted 28 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Albert Cardoso, Hotel Management
Olá Sra. Grasielle, Muito obrigado por nos enviar seu importante feedback sobre a sua recente estada no Blue Tree Premium Faria Lima. Ficamos muito felizes em saber que conseguimos transmitir a proposta da rede Blue Tree Hotels por meio de nossos serviços e atendimento. É muito gratificante receber um feedback tão positivo de nossa prestação de serviços.Será uma grande alegria revê-laconosco num futuro próximo! Com carinho, Albert Cardoso Gerente de Operações Blue Tree Premium Faria Lima
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Albert Cardoso, Hotel Management
Olá Sr. Anibal, Muito obrigado por nos enviar seu importante feedback sobre a sua recente estada no Blue Tree Premium Faria Lima. Ficamos muito felizes em saber que conseguimos transmitir a proposta da rede Blue Tree Hotels por meio de nossos serviços e atendimento. É muito gratificante receber um feedback tão positivo de nossa prestação de serviços.Será uma grande alegria revê-lo conosco num futuro próximo. Receba um cordial abraço de toda a nossa equipe de hospitalidade. Cordialmente, Albert Cardoso Gerente de Operações Blue Tree Premium Faria Lima
by A verified traveler
Posted 18 Apr 2024
Excellent location for one night stay in sao paulo. Staff were very attentive. Rooms are spacious. Highly recommend this hotel.
Comment from Hotel Management
6 May 2024 by Blue Tree Premium Faria Lima, Hotel Management
Dear Mrs. Maria. Thank you for choosing Blue Tree Premium Faria Lima for your stay and for sharing your observations with us.It is wonderful to know that you had unique experiences in our hotel and you can enjoy our privileged location.All our Hospitality Team is extremante glad we have reached your expectations during your stay!It is these comments that motivate us to seek the quality of our services offered, structure and differentials.We hope to receive it again, be sure to visit us!Best Regards,Albert Cardoso Services and Front Desk Coordinator
by A verified traveler from San antonio
Posted 25 Mar 2024
Beautiful hotel and rooms. Best I have seen in Brazil. It’s truly luxury and modern. Especially if you are foreigner, this will meet your expectations better than most hotels in Brazil. Be cautious to book from app like Expedia to avoid high prices. The front desk prices are very high.
Comment from Hotel Management
4 Apr 2024 by Blue Tree Premium Faria Lima, Hotel Management
Dear Mr. Stephen. Thank you for choosing Blue Tree Premium Faria Lima for your stay and for sharing your observations with us.It is wonderful to know that you had unique experiences in our hotel and you can enjoy our privileged location.All our Hospitality Team is extremante glad we have reached your expectations during your stay!It is these comments that motivate us to seek the quality of our services offered, structure and differentials.We hope to receive it again, be sure to visit us!Best Regards,Albert Cardoso Services and Front Desk Coordinator
