Ratings based on 705 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from 10021
Posted 7 Sep 2024
The hotel and location is very nice as well the staff. Checking went smooth and room availability a few minutes before noon.
The room is spacious and cleaned.
I believe the hotel needs to improve the bed mattress and provide more than only two pillows. The bed linen was not fresh and looks dirty. Need to provide bed linen that look pleasant.
Stayed 1 night and didn’t bother to request more pillows.
Comment from Hotel Management
16 Sep 2024 by Equipe Monreale Hotels., Hotel Management
Mrs. Gasparina,It was a pleasure hosting you for the fifth time. Thank you for your evaluation and suggestions for improvements.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Equipe Monreale Hotels, Hotel Management
Sr. Ricky!Muito obrigado pela sua avaliação.Equipe Monreale Hotels.
by A verified traveler
price adequate to quality
Posted 28 May 2024 on HotelsThe glory days of the hotel are over. I ended up in a room for wheelchair users, although I did not ask for one. Everything low, uncomfortable, it's just like putting a person in a wheelchair in a normal room.
Comment from Hotel Management
29 May 2024 by Equipe Monreale Hotels, Hotel Management
Dear Guest!I am very sorry that you stayed in an accessible room and that this negatively affected your experience. We understand that an accessible room may not be your preference, and we apologize for any inconvenience caused.We hope you had a successful business trip despite the room issue.
by A verified traveler
Posted 24 Apr 2024
Friendly, very helpful staff. Parking very reasonable, valet service top notch.
Comment from Hotel Management
24 Apr 2024 by Equipe Monreale Hotels, Hotel Management
Thank you for your review, Ariel! It's great to hear that the staff at Monreale Plus São José dos Campos was friendly and helpful, and that the parking and valet service were top-notch. Your feedback will be helpful for other travelers looking for a pleasant stay at the hotel.
by A verified traveler
Posted 19 Sep 2023
Good price, great breakfast
Comment from Hotel Management
27 Sep 2023 by Monreale Hotels Team., Hotel Management
Dear Guest!Thank you for your feedback about your stay.We hope you return soon. A big hug! Monreale Hotels team.
by A verified traveler
Posted 28 Dec 2022
It waw great
Comment from Hotel Management
28 Dec 2022 by Equipe Monreale Hotels., Hotel Management
Sr. Joey!Muito obrigado por nos prestigiar e avaliar sua estadia.Esperamos que retorne em breve!Equipe Monreale Hotels.
by A verified traveler
Posted 22 Dec 2022 on Hotels
Comment from Hotel Management
23 Dec 2022 by Equipe Monreale Hotels, Hotel Management
Sr. Jorge!Muito obrigado pela sua avaliação.Equipe Monreale Hotels.
by A verified traveler
Posted 12 Nov 2022
nice hotel, close to everything
Comment from Hotel Management
16 Nov 2022 by Equipe Monreale Hotels., Hotel Management
Dear Guest!Thank you for your review. A big hug! Monreale Hotels team.
by A verified traveler
Posted 17 Sep 2022
Really nice room, great complimentary breakfast! Will be back for sure!
Comment from Hotel Management
17 Sep 2022 by Equipe Monreale Hotels., Hotel Management
Sr. Regan!Agradecemos pelo carinho e feedback positivo sobre sua estadia. Esperamos que retorne em breve. Um grande abraço! Equipe Monreale Hotels
by A verified traveler
Custo beneficio
Posted 28 Jun 2022 on HotelsBom custo beneficio em SJC
Comment from Hotel Management
29 Jun 2022 by Equipe Monreale Hotels., Hotel Management
Sr. Wellington!
Obrigado por nos prestigiar e avaliar sua estadia.
Esperamos que retorne em breve!
Equipe Monreale Hotels.
