Ratings based on 411 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hickory
Posted 28 Aug 2024
Location
Comment from Hotel Management
16 Sep 2024 by Barbara, Hotel Management
Hi, Frank! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
Posted 17 Jul 2023 on Hotels
The hotel is in a good location, but unfortunately needs a lot of attention. The cleaning at the cafe was not good, in the room was ok.
Our door to the balcony was broken and didn’t close.
Comment from Hotel Management
20 Jul 2023 by Eva, Hotel Management
Hi, Eduarda! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva
by A verified traveler from Andover
Posted 11 Mar 2023
The door need to have battery covers. The sheet looked like they were washed but had stains. Location is excellent. The staff was helpful and nice.
Comment from Hotel Management
15 Mar 2023 by Eva, Hotel Management
Hi, Vladimir! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva
by Sergio
Location is excellent
Posted 22 Jul 2017 on HotelsIt's ok. It was good in the past. But now many many rooms are under renovation.
Recommended
for Everyoneby A verified traveler
Posted 26 Jun 2017
The best quality/price hotel I have found in SJC, after staying at the National Inn and at Novotel. Furthermore, the good thing is that there are plenty of good restaurants few steps away from the hotel.
by A verified traveler
Posted 11 Oct 2024 on Hotels
Não gostei , tudo muito velho nem cortina tinha na minha janela
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Please be assured that we take your feedback seriously, and we will address the issue regarding the condition of the room. Your satisfaction is our utmost priority, and we strive to provide a comfortable and enjoyable experience for all our guests.
If you have any further concerns or would like to provide additional details, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 9 Oct 2024 on Hotels
Comment from Hotel Management
10 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had a pleasant stay at our hotel. Your satisfaction is our top priority, and we aim to provide the best possible experience for all our guests.
If you have any further questions or need assistance, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. We are always here to help.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Oct 2024 on Hotels
Comment from Hotel Management
12 Nov 2024 by Dewi, Hotel Management
Hi! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi
by A verified traveler
Posted 6 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused. Our team is constantly working to improve our services and we take your suggestions seriously. If there's anything specific that you would like to discuss or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
