Ratings based on 159 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2024 on Hotels
2 out of 5
by A verified traveler

Over priced/ neglected or poor management

Posted 6 Jun 2024 on Hotels
Building is falling apart, they need to fix their Air conditioning (doesn’t turn on), the refrigerators and get a WiFi system so you don’t have to go in the hallway to get signal. They have a small box filled with instant coffee and tea and etc and they should throw away if they are more than 5 years old! 😂 103.00 euros for this is way way too much. The staff was great and friendly and I give them ⭐️ ⭐️⭐️⭐️⭐️
3 out of 5
by A verified traveler

Service trip Madeira

Posted 13 Oct 2023 on Hotels
It’s a shame as I have used the hotel several times in the past under previous management. Tired in some areas with faulty air conditioning and erratic hot water available. I will think twice before booking again
5 out of 5
by A verified traveler

Posted 20 Jan 2023 on Hotels
Comment from Hotel Management
24 Jan 2023 by GTSJM, Hotel Management
Estimada Srª. Grace. Agradecemos desde já a preferência e o cuidado de nos deixar uma pontuação, a qual mereceu a nossa melhor atenção. Aguardamos por uma próxima visita. Com os melhores cumprimentos, Equipa Golden Tulip São João da Madeira****
3 out of 5
by A verified traveler

Posted 17 Jun 2022 on Hotels
Comment from Hotel Management
17 Jun 2022 by GTSJM, Hotel Management
Estimado Sr. Michel. Agradecemos desde já a preferência e o cuidado de nos deixar uma pontuação. Aguardamos por uma próxima visita. Com os melhores cumprimentos, Equipa Golden Tulip São João da Madeira****
2 out of 5
by A verified traveler

Posted 19 Mar 2022 on Hotels
Comment from Hotel Management
1 Apr 2022 by Golden Tulip São João da Madeira, Hotel Management
Obrigado pela sua preferência. A sua opinião é muito importante para nós!
5 out of 5
by A verified traveler

Awesome hotel!

Posted 1 Nov 2021 on Hotels
This was my second time staying at this hotel. Everything was good!
Comment from Hotel Management
18 Nov 2021 by Marcos, Hotel Management
Dear Guest. We would like to thank you for your preference and care in leaving us your comment, which deserved our best attention. We are really proud to have exceeded your expectations! Thank you for taking the time to share your opinion with us. It is a pleasure to have satisfied customers. We would be delighted to have you back in our facilities. We will be looking forward to a brief visit. We appreciate your attention. Best regards, Golden Tulip Team São João da Madeira****
2 out of 5
by A verified traveler

Very disappointing for a 4-star hotel

Posted 4 May 2021 on Hotels
Pool was closed, despite the fact that the lockdown restrictions were lifted (I stayed at a different hotel the week prior and the pool was open). TV on the living room did not turn on at all. The bedroom had ZERO electric outlets, so no where to charge your phone or anything else. The desk lamp had no actual light bulb, and it took several attempts to find a lamp that actually fit. To top it off, had a massive spider in the living room (~6cm diameter). Parking was very good, just a bit difficult to get out of (specially if you're bringing a larger vehicle).
Comment from Hotel Management
6 May 2021 by GOLDEN TULIP, Hotel Management
Estimado Sr. Jose. Agradecemos desde já o tempo dispensado a redigir o seu comentário. Lamentamos que a sua estadia na nossa companhia não tenha sido de todo satisfatória. Relativamente ao funcionamento da nossa piscina interior como foi informado, devido as dimensões da mesma e o facto de não dispormos de ventilação natural, não temos autorização da DGS para a sua reabertura. No diz respeito as outros pontos negativos, informamos que transmitimos as suas notas aos departamentos responsáveis. Com os melhores cumprimentos.
4 out of 5
by A verified traveler

Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
7 Jan 2020 by Bárbara, Hotel Management
Boa tarde Sr. Pedor, Obrigada pelo seu feedback! Com os melhores cumprimentos!
5 out of 5
by A verified traveler

Posted 7 Nov 2019
Muito Bom Estacionamento privado Piscina interior Quartos muito bons
Comment from Hotel Management
12 Nov 2019 by Golden Tulip São João da Madeira, Hotel Management
Agradecemos imenso a sua preferência assim como a pontuação atribuída. Iremos partilha-la certamente com toda a equipa! Com os nossos melhores cumprimentos
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