Ratings based on 360 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 20 Oct 2024
Nice resort hotel with a beautiful ocean view.
by A verified traveler
Posted 20 Oct 2024
Great place with a nice front ocean view.
by A verified traveler
Posted 22 May 2024
It was a true vacation here for me and my family. Beautiful place to stay right on the beach with a very friendly staff.
Comment from Hotel Management
28 May 2024 by Laíse Maciel - Gerente da Qualidade, Hotel Management
Hello, Ms. Lauren. Thank you so much for taking the time to share your experiences. It means a lot to us, the Jardim Atlântico Beach Resort team, to know that we provide moments of satisfaction and that our services pleased your family. We will always be ready to welcome you and look forward to hearing from you as soon as possible!
by A verified traveler
Posted 26 Dec 2022
by A verified traveler
Posted 11 Nov 2022 on Travelocity
Great hotel, very good service
Comment from Hotel Management
13 Dec 2022 by Laíse Maciel - Gerente da Qualidade, Hotel Management
Olá Srª Adriana, obrigada por sua avaliação sobre nosso resort. Ficamos honrados com sua atenção. Agradecemos pela confiança em nos escolher como seu destino de viagem. Foi um prazer tê-la conosco durante estes dias. Esperamos revê-la tão logo seja possível.
by A verified traveler
Posted 9 May 2022
Still the nicest place to stay in Ilheus, but a couple issues made it less than ideal this time.
The facilities are nice, the food is good and reasonably priced, and the location on the beach is great. This place has been my go to for many years.
This trip, we had problems getting served at lunch time in two different restaurants. The first time was an hour ordeal, the second day we left after waiting for 25 minutes while all the tables around us were being served. Maybe because we aren't Brazilian?
My other issue this trip is they gave us what i consider to be the worst room in the resort because every guest walks by it: room 11. This is the second time in four trips they've given me that room. I've ended up switching rooms both times. My recommendation is don't take a room number less than 21, the higher the better, because people walk by talking. I stated this in my reservation request but it didn't do any good.
Because of both of these issues, I'm going to try a different place on my next visit even though i like the Jardim Atlantico.
Comment from Hotel Management
13 May 2022 by Laíse - quality coordinator, Hotel Management
Hello Mr. Tod, we appreciate your availability to evaluate us and praise our structure. We work continuously with a focus on constant improvement and it is part of our quality policy to improve our employees through training, the fact is that, in some cases - and despite all efforts - customers are not served in a way that your expectations. Your opinion is very important and will certainly add value to our company, making us improve the quality of our services and serve you better. It will be a pleasure to welcome you again!
by A verified traveler
Posted 2 Dec 2021
by A verified traveler
Posted 24 Nov 2021 on Hotels
Comment from Hotel Management
3 Jan 2022 by Laíse - Coordenadora de qualidade, Hotel Management
Olá Sr. Ricardo, obrigada por sua avaliação sobre nosso resort. Ficamos honrados com sua atenção. Agradecemos pela confiança em nos escolher como seu destino de viagem. Foi um prazer tê-lo conosco durante estes dias. Esperamos revê-lo tão logo seja possível.
by A verified traveler
Posted 2 May 2021
The bed was not a queen size bed, there were 2 uneven twin beds put together
Comment from Hotel Management
3 May 2021 by Erica-Gerente de Qualidade, Hotel Management
Dear guest,
Thank you for your review. Your suggestion will always be welcome, as it allows us to further improve our services and guarantee their quality. We would like to thank you for helping us to maintain quality service. See you soon.
