Ratings based on 64 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
They really pay attention to details
Comment from Hotel Management
24 May 2024 by Amber, Hotel Management
St. Regis Sanya adheres to the concept of meticulous and tailored butler service, which aims to make guests have the most unique and comfortable experience.Looking forward to your visit again.St. Regis Butler Service, always at your service.
by A verified traveler
Posted 2 Jan 2022 on Hotels
The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
Comment from Hotel Management
12 Jan 2022 by Grace, Hotel Management
Thank you very much for your stay and comments.We are very honored to receive your thoughtful comments. We are very glad that you have recognized the hotel environment, swimming pool, and facilities of the hotel. Your affirmation is the biggest encouragement to us! we will pay close attention to and listen to every guest, to improve the hotel facilities and service, please be assured that we will do our best to improve your deficiency are pointed out.Thank you again for your stay and support. We look forward to seeing you again.
by A verified traveler
Posted 17 Jul 2021
Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
by A verified traveler
Very nice stay; great spa. Blah food
Posted 2 Jul 2021 on HotelsThe hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
by A verified traveler
Posted 22 Feb 2021 on Hotels
by A verified traveler
Posted 25 Nov 2020 on Hotels
Very enjoyable
by A verified traveler
Posted 14 Nov 2020 on Hotels
The whole room area is excellent and balcony view is very enjoy
by A verified traveler
a nice trip
Posted 17 Aug 2020 on HotelsVery nice hotel and fantastic experience.Thanks very much
by A verified traveler
Posted 16 Jul 2020 on Hotels
by A verified traveler
Good place to stay
Posted 1 Jun 2020 on HotelsVery nice hotel,and very good service.
Comment from Hotel Management
23 Nov 2023 by seven, Hotel Management
Dear guest, Thank you very much for taking the time to share your stay experience. We are very glad to have your satisfaction and affirmation of the hotel service. Your satisfaction and trust is the greatest encouragement to us.
