Ratings based on 112 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
by A verified traveler from Piscataway
Posted 3 Oct 2024
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
by A verified traveler
Old and Outdated Resort
Posted 11 Apr 2024 on Hotelsthe Hotel is very large and lacks a feeling of Luxury or intimacy;
Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive;
overall it is an OK hotel but would need a deep renovation and review of conditions and services;
i would not recommend this hotel
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.
by A verified traveler
Love it
Posted 14 Apr 2021 on HotelsVery nice hotel
Comment from Hotel Management
14 Apr 2021 by Emma, Hotel Management
Dear valued guest, thanks for choosing the Ritz Carlton Sanya and sharing your experience，We will continue to maintain high standards of service for every gentleman and lady at the Ritz-Carlton. We are looking forward to seeing you at Ritz Carlton Sanya and providing the best service for you. Best regards! Sales & Marketing-Emma
by A verified traveler
Posted 4 Jan 2021
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.
by A verified traveler from Shanghai
Posted 7 Aug 2020 on Ebookers
Die Mitarbeiter waren sehr freundlich und Hilfsbereit.
Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.
by A verified traveler
worst hotel
Posted 4 Aug 2020 on HotelsThis is the worst hotel I have ever stayed in
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay. Wish you a happy life and let us always be in your heart.
by A verified traveler from Foshan
Posted 16 Jul 2020
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.
by A verified traveler
Posted 7 Jan 2020
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.
by A verified traveler
Posted 20 Nov 2019
We were not happy with the balcony with a wall which was blocking the beautiful view.
Comment from Hotel Management
29 Apr 2024 by Rex, Hotel Management
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.
