Ratings based on 94 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Thornleigh
Posted 16 Nov 2024
Great location and beautiful resort
Comment from Hotel Management
25 Nov 2024 by Sheraton Team, Hotel Management
Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your valuable comments. It’s our honor to get your compliments to our hotel. Our hotel located in the popular seaside city of Sanya and overlooking gorgeous Yalong Bay, reserve your stay at Sheraton Sanya Resort for an experience that goes beyond the ordinary. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort. Best Regards.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Penny, Hotel Management
尊敬的客人，感谢您选择三亚亚龙湾喜来登度假酒店，我们很高兴您对酒店作出的好评和称赞！您的好评是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注，我们期待着您的再次光临！
by A verified traveler
Posted 24 Feb 2024 on CheapTickets
服务太差了
Comment from Hotel Management
28 Feb 2024 by Penny, Hotel Management
尊敬的宾客：您好！非常感谢您选择三亚亚龙湾喜来登度假酒店并抽出宝贵时间向我们反馈您入住体验。非常抱歉，我们的服务未能达到您的预期。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标！同时酒店也真诚希望您在入住期间有任何建议可以随时与工作人员沟通，以便酒店能够及时改善。再次感谢您的建议和谅解，我们诚挚期待您的再次到来，给予我们机会继续为您服务，祝您生活愉快！
by A verified traveler
Posted 20 Feb 2024
酒店入住体验非常不错，后院的海滩景色真是叹为观止，难得的美景，自助早餐也好吃，就是假期时间太多，不然还可以多住几晚
Comment from Hotel Management
28 Feb 2024 by Penny, Hotel Management
尊敬的宾客：您好！非常感谢您选择入住三亚亚龙湾喜来登度假酒店并对我们酒店环境的赞许！我们酒店坐落于亚龙湾延绵7公里长的海岸线上，处于亚龙湾中心地带。这里海清沙白、椰影婆娑，在我们洁白的沙滩旁，任海风轻抚，是您休闲度假的最好选择。我们将不断提高服务质量，为您带来更加舒适的度假体验。真诚期待您的再度光临，祝您生活愉快，万事如意！
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
28 Feb 2024 by Penny, Hotel Management
尊敬的客人，非常感谢您对此次入住进行点评。我们很高兴您对此次入住十分满意。我们将继续为您提供高效服务、洁净空间和美味佳肴，让您享受更为优质的入住体验。再次诚意致谢！我们期待着您的再次莅临！
by A verified traveler
Posted 25 Jul 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Penny, Hotel Management
尊敬的客人，感谢您选择三亚亚龙湾喜来登度假酒店，我们很高兴您对酒店作出的好评和称赞！您的好评是我们前行的动力，酒店将不断提高服务质量，带给您更多惊喜体验。再次感谢您对三亚亚龙湾喜来登度假酒店的关注，我们期待着您的再次光临！
by A verified traveler
Posted 9 Jun 2023
They don't have checkout line. Check in and out are in the same line. I'm sweeting so bad, it took me 45 minutes to checkout .
Comment from Hotel Management
16 Jun 2023 by Penny, Hotel Management
Dear Guest,Thank you for choosing Sheraton Sanya Yalong Bay Resort and sharing your comments with us. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points. we will strengthen our staff training and improve check in and out time. Thank you again for your time and we are looking forward to your next stay to Sheraton Sanya Resort.
by A verified traveler
Posted 29 Mar 2023 on Hotels
Comment from Hotel Management
24 Apr 2023 by Penny, Hotel Management
亲爱的宾客，您好！非常感谢您选择入住三亚亚龙湾喜来登度假酒店！感谢您对酒店的好评。我们酒店处于亚龙湾中心位置，这里海清沙白、椰影婆娑，是您休闲度假的最好选择。在喜来登，我们希望宾客感到舒适自在；在喜来登，我们希望尽地主之道，使每个人宾至如归，宛若故里。真诚期待您的再度光临，祝您生活愉快，万事如意！
by A verified traveler
Posted 22 Feb 2023 on Hotels
Comment from Hotel Management
25 Feb 2023 by Penny, Hotel Management
尊敬的宾客，您好！请接受来自三亚亚龙湾喜来登度假酒店最诚挚的问候！我们很抱歉没能给您带来一个满意的体验，这是我们需要检讨的改进的地方。我们重视每一位宾客的体验及反馈，您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道，给我们一个补救的机会，或者随时在房间拨打0寻求宾客服务中心帮助，我们定会给您一个满意的服务和体验。此后我们也会加强对员工的培训，提高服务速度与质量，以期满足您的期望，望您能接受我们最诚挚的歉意。期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇，以让我们有机会为您奉上更优质的服务！
by A verified traveler
Posted 6 Jan 2023 on Hotels
Comment from Hotel Management
9 Jan 2023 by Penny, Hotel Management
尊敬的客人，您好！首先在感谢您选择三亚亚龙湾喜来登度假酒店。酒店未能给您提供满意的度假体验，对此我们深表遗憾，请您允许我为给您造成的不便说声抱歉。我们重视每一位宾客的体验及反馈，您在入住期间遇到不满意的地方我们都希望您能第一时间让我们知道，给我们一个补救的机会，或者随时在房间拨打0寻求宾客服务中心帮助，我们定会给您一个满意的服务和体验。让每位客人都能享受宾至如归体验是我们不懈的奋斗目标！期待能在不久的将来与您在三亚亚龙湾喜来登酒店再度相遇，以让我们有机会为您奉上更优质的服务！
