Ratings based on 64 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Villa on the Bay
Posted 29 Nov 2019 on HotelsLovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!
Comment from Hotel Management
6 Dec 2019 by Banyan Tree Sanya, Hotel Management
Dear Guest,
Warm greetings from Banyan Tree Sanya.
Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive feedback and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future.
Thank you!
by A verified traveler
Beautiful property
Posted 14 Sep 2019 on HotelsTh property is located in a quiet neighborhood and is perfect for families and couples. I enjoyed the private pool and the outside bathtub. In the morning, you could hear birds which is refreshing. Staff is friendly and attentative. The beach is great as well although you cannot swim in it due to water conditions. I really enjoyed the stay.
Comment from Hotel Management
4 Oct 2019 by Banyan Tree Sanya, Hotel Management
Dear Guest,
Warm greetings from Banyan Tree Sanya.
Thank you for taking the time to share your valuable feedback with us. It is great to hear such positive comments and we are delighted you enjoyed your stay with us. We look forward to your next stay with us and continuous support in the near future.
Thank you!
by A verified traveler
Highly recommend
Posted 11 Sep 2019 on HotelsThe property is quiet and beautifully maintained. Staying at the pool villa is dream-come-true and swimming under the moonlight is a quite unique experience. Staff is friendly and attentive. Wendy from the spa is exceptiaonal. Her neck and back massage at sunset just left a sweet touch to the whole experience.
Comment from Hotel Management
6 Oct 2019 by Banyan Tree Sanya, Hotel Management
Dear Guest,
Warm greetings from the stunning Banyan Tree Sanya.
Thank you very much for taking the time to share all the great aspects that our Sanctuary for the Senses provided you on your well-deserved holiday.
It gives us great pleasure to read your comments regarding warm hospitality, our swimming pool and Spa treatment. We all hope to have the opportunity to pamper you the Banyan Tree way very soon.
Best Regards,
by A verified traveler
Posted 30 Jun 2019
by A verified traveler
Posted 6 Mar 2019 on Hotels
by A verified traveler
Posted 28 Jul 2018 on Hotels
by A verified traveler from NY
Posted 3 Jun 2018
Property was beautiful, and well maintained. However, the villa was very dated and not clean. The layout was strange. There was a weird smell in the rooms. A bit complicated to get a taxi if you don’t have a taxi app or know a taxi phone number.
Comment from Hotel Management
4 Jul 2018 by Banyan Tree Sanya, Hotel Management
Dear Guest,
Thank you very much for staying with us at Banyan Tree Sanya and for your positive comment feedback and valuable advice.
We are very sorry that you experienced inconvenience due to the cleanliness. Rest assured that we are looking into details, ensuring that we address and improve the services to provide all our guests with an excellent experience while staying with us.
Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay.
Thank you!
Recommended
for Everyoneby A verified traveler from hong kong
Wonderful stay!
Posted 4 Jan 2018We really enjoyed our stay in Banyantree Sanya with very relaxing atmosphere and friendly staff. Especially we do appreciate Peter’s support throughout our stay. Although it was not warm enough for swimming, it was great to take outdoor bathtub and jacuzzi under the moonlight.
by Jorge Ignacio
Nice hotel, poor service, NO English.
Posted 6 Dec 2017 on HotelsThe hotel is beautiful and had everything to be amazing. Nevertheless, the service was terrible. Probably 98% of the staff didn't speak English and from the remaining 2%, 1% did speak English but didn't speak Chinese. It was impossible to ask for an omelette with 2 eggs at breakfast as a point of reference. Staff would answer ¨yes yes yes¨ even though they actually didn't understand a word of what you were asking. In a hotel of this level, with this kind of pricing you cant forget about the service, its what makes a big part of the whole experience.
Recommended
for Everyoneby A verified traveler from Hong Kong
Nice view of the hotel
Posted 18 Apr 2017Staff very nice, good view, a very comfortable place for relax
