Ratings based on 995 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Love the location & amenities. Just be aware there is NO Parking offered and street parking can be hard to find.
by A verified traveler
Posted 2 Jan 2025
Parking was very difficult to find. The room wasn’t the cleanest and the hotel guests were very loud.
by A verified traveler
Posted 1 Jan 2025
Great location. Steps to the beach and easy walking to anything. However, front desk staff were hardly present. The room was in need of major repairs… toilet running all the time or not able to be flushed, shower leaking, tv connection was extremely spotty and barely worked for more than a minute, dirty fridge and towel covered in stains. Bed and sheets were comfy and clean. Overall, place is gorgeous and the pool is very unique, location is awesome and the stay was good enough but rooms and service definitely some attention.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 31 Dec 2024
Pros
Convenient location
Close to the beach
Cute and had a cool vibe
Very clean
Towels smelled great
Beach view from our balcony
Had a large balcony all to ourselves
Top floor is access to the rooftop with sunbathing chairs and a random bathroom
Had a fridge (although it’s very small)
Cons
Only gave us one room key at first
No hair dryer
Bathroom door couldn’t shut
No convenient parking
Small pool with no area to sit and sunbathe around it
Not very sound proof and could hear a lot
Overall it was a good experience and I would probably use them again if I were to head back especially because the location is so close to the beach.
by A verified traveler
Posted 27 Dec 2024
No parking the people who own the hotel is very rude and disrespectful! Never again also they don’t have no refrigerator no ice machine no nothing
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 23 Dec 2024
Be prepared to walk everywhere. This is the first vacation that I left feeling like I need another vacation. No PARKING NO ELEVATORS rooms outside and up stairs. We had to park 2 to 3 blocks away and it some days took an hour of circling just to find that. This is NOT beach front. You can somewhat see the water but there is another hotel right in front of you. The money I paid for this I could’ve easily stayed somewhere better. Oh you also have to walk to another hotel to use their pool if you want to go swimming. It’s a block up the road too. We averaged 5 miles a day. We had to walk to get our food every day bc there was no point in moving the car. If you’re going to uber everywhere you should be good. But that gets expensive. The hot tub is nice but it was really too hot to enjoy most days. There was black mold and rust all in our bathroom. And items left from past visitors left behind in the shower. (Makes you wonder how well they actually cleaned it) now we only had issues with one particular staff member there. But speaking with the other guest they all had the same issues with her. (Dark hair younger girl) all the others were beyond friendly and catering. OMG the bed was beyond HARD. We didn’t get not one good night of sleep. Hands down the worst bed I’ve ever had to sleep in. We would’ve been better off sleeping on the floor. But I will say after speaking with some guest their beds were not this bad, lucky them!! In closing i enjoyed my time in PR but would never reco
by A verified traveler
Posted 22 Dec 2024
Courteous and friendly managers like Daniel and Betsy gave our stay a personalized touch. Combined with the scenic hot oool and the general ambience made for a great stay.
Comment from Hotel Management
26 Dec 2024 by Eddy, Hotel Management
Dear Michael,Thank you for staying with us. We are very glad to hear that Daniel and Betzy gave you a personalized experience.Happy Holidays,Eddy,Acacia Boutique Hotel,Guest Services Host
by A verified traveler
Posted 19 Dec 2024
I absolutely have fallen in love with this gem, i know it's cliche and i should explore other places next time and i will... but this was me and my partner's first time in Puerto Rico as 20 year olds and this hotel was the most relaxing like comfy, home vibe you probably could have found on the island. I mean the huge pool/hot-tub in its self was so relaxing. We were in there every single night. It's super close to everything, La Placita, Old San Juan our new favorite spots such as Tijuana's Bar and Grill, Fillies and Tresbe. Very Close Emergency Room incase of emergencies. Ocean can be seen from really any room on the property, Granted the WIFI wasn't the greatest but honestly if you come to PR needing to be constantly glued to your phone, i wouldn't come here go somewhere like florida or something. That ruins the whole point of being here. I loved Acacia and this area of San Juan i honestly don't wanna go anywhere else next time we come back. My favorite spot, staff are amazing as well. This is a gem spot in paradise on the beautiful island of Puerto Rico.
