Ratings based on 1,193 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Hotel is connected to the train station and public transportation, walkable area to key attractions and hotel ambiance was fun. It is decorated as space station and breakfast was phenomenal. Highly recommend this hotel specially for a family with children.
Comment from Hotel Management
19 Jan 2025 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Maria,Thank you for your positive feedback.We're absolutely thrilled to hear that our unique space station theme and the breakfast offerings added a fun and enjoyable element to your stay. It's especially rewarding to know that your family appreciated the hotel's ambience and convenient location. Our team takes great pride in providing a clean, well-maintained environment and we're delighted that this was reflected during your visit.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A verified traveler
Posted 12 Jan 2025
It was better than expected but it's a bit far from city center and attractions, but it's pretty accessible through public transportation. Also a bit noisy at nights.
Comment from Hotel Management
13 Jan 2025 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Niloofar,We appreciate that you took the time to share your experience with us.We're sorry to hear that the noise levels did not meet your expectations; we strive to provide a tranquil environment for our guests, and it's important to us that everyone has a restful experience. We're pleased to learn that you found our location to be well-connected to public transportation, allowing for easy access to the city and its attractions. Your high ratings for room cleanliness, hotel condition, and service are truly appreciated and reflect the dedication of our team to providing an exceptional stay. We also thank you for acknowledging the room amenities, as we aim to offer a comfortable and convenient experience for all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A verified traveler from Miami Gardens
Posted 11 Jan 2025
Great
Comment from Hotel Management
14 Jan 2025 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Alfredo, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team
by A verified traveler
Posted 3 Jan 2025
Not hot air in air conditioner.
It was a little cold
Comment from Hotel Management
4 Jan 2025 by Barceló Sants Team, Hotel Management
Dear Kazuhito,Thank you for your review.We are sorry to hear that you experienced an issue with the air conditioning in your room. We’re pleased to see that you found the room cleanliness and amenities to your satisfaction and appreciated the condition of our hotel and the service provided by our team.We hope to welcome you again in the future. Best regards,Barceló Sants Team
by A verified traveler
Posted 2 Jan 2025
Our accommodation for 4 came as connecting rooms with ample space, hot good shower and cool hotel look!
However the shampoo/body wash was empty in the shower for 1 room.
Comment from Hotel Management
3 Jan 2025 by Barceló Sants Team, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are sorry that the shampoo/body wash was not replenished in one of your rooms; please rest assured that we are attentive to such details and offer bathroom amenities upon request at reception. It's delightful to hear that you enjoyed the ample space of the connecting rooms, the quality of the shower, and our hotel's unique design aesthetic. Our team is dedicated to maintaining a high standard of cleanliness and service, and we're glad you've highlighted these aspects positively.We look forward to welcoming you back on a future occasion.Best wishes,Barceló Sants Team
by A verified traveler
Posted 2 Jan 2025
It’s good if you need to use trains, but very far away from all the major sights
Comment from Hotel Management
3 Jan 2025 by Barceló Sants Team, Hotel Management
Dear Indira,We appreciate that you took the time to share your experience with us.We're sorry to hear that our location did not fully meet your expectations in terms of proximity to major sights. While we are conveniently situated above Sants railway station, providing direct access to various parts of the city, we understand that every guest has unique preferences for their stay. We appreciate your positive comments on the room cleanliness, hotel condition, service, and are delighted to know that you found the amenities satisfactory. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barceló Sants Team
by A verified traveler
Posted 2 Jan 2025
Nice hotel at very convenient location. It’s so easy to ride subway or train. Also many dining options inside and around. The only negative thing is the bad soundproof. I can hear people walking and talking outside.
Comment from Hotel Management
2 Jan 2025 by Barceló Sants Team, Hotel Management
Dear Ming,We appreciate that you took the time to share your experience with us.We are sorry to hear that our soundproofing did not meet your expectations; rest assured, we strive to provide a tranquil environment for all our guests. It is delightful to learn that you found our location convenient for transportation and were pleased with the dining options available. We take pride in being well-connected to the city and offering a variety of culinary experiences.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barceló Sants Team
by A verified traveler
Posted 30 Dec 2024
Very convenient location. Staff very attentive and helpful.
Comment from Hotel Management
1 Jan 2025 by Barceló Sants Team, Hotel Management
Dear Ray, Thank you very much for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Barceló Sants Team
by A verified traveler from Shoreline
Posted 29 Dec 2024
Always the best hotel in Barcelona!
Comment from Hotel Management
30 Dec 2024 by Barceló Sants Team, Hotel Management
Dear Brent, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience. We would like to take this opportunity to wish you happy holidays and a good start to the new year!Best wishes,Barceló Sants Team
by A verified traveler
Posted 29 Dec 2024
