Ratings based on 199 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by White Concept Caves Management Team , Hotel Management
Dear Joshua thank you for the 5/5 rating. We wish you all the best!
by A verified traveler
Posted 13 Sep 2024
Great service, excellent location and lovely rooms
Comment from Hotel Management
14 Sep 2024 by White Concept Caves Management Team, Hotel Management
Dear Mlissa thank you for taking the time to review our hotel. We are thrilled to know that you had such a great time with us and we hope we will have the pleasure to welcome you back soon.
by A verified traveler from Hollywood
Posted 2 Sep 2024
Comment from Hotel Management
5 Sep 2024 by White Concept Caves Management Team , Hotel Management
Dear Fausto, thank you for taking the time to rate us with 5/5 ! It was great having you with us !!!
by A verified traveler
Posted 23 Aug 2024
Lovely stay. Would go again!
Comment from Hotel Management
5 Sep 2024 by White Concept Caves Management Team , Hotel Management
Dear Eli, thank you so much for your great review! It was great having you with us!
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
16 Aug 2024 by White Concept Caves Management Team , Hotel Management
Dear Monique, thank you for your rating. It would be great if you could give us details in order to help us improve our services.
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
16 Aug 2024 by White Concept Caves Management Team , Hotel Management
Dear Celia, thank you for the 5/5 rating. Is much appreciated.
by A verified traveler
Posted 19 Jul 2024
The rooms are quite spacious and nice. The staff were all friendly and extremely helpful! Breakfast brought to your room in the morning was icing on the cake.
Comment from Hotel Management
16 Aug 2024 by White Concept Caves Management Team , Hotel Management
Dear Melissa, Thank you for your kind words! We're delighted you enjoyed the spacious rooms, friendly staff, and breakfast service. We hope to welcome you back soon!
by A verified traveler
Posted 30 Jun 2024
Well maintained property. Breakfast brought to room each morning which is a. Ice touch. Close to Fira Downtown. Major downside is noise…spring break parties till midnight, jacuzzi pumps going off every 30 minutes, property doors slamming, etc. The amount of sleep you get is inversely proportional to the super high price per night you pay. Also there is zero view other than your neighbor….there are tons of properties around with ocean view.
Comment from Hotel Management
16 Aug 2024 by White Concept Caves Management Team , Hotel Management
Dear Dirk de, Thank you for your feedback. We’re glad you appreciated the well-maintained property and the breakfast service. However, we’re sorry to hear that noise disturbances affected your stay, and we apologize for the inconvenience. We understand how important rest is and will work on addressing these concerns. We also note your comments about the view and will take them into consideration. Thank you for sharing your experience.
by A verified traveler
Posted 26 Jun 2024
Breakfast was great, most of the staff were friendly except for the lady who checks guests in.
The swimming pool that is accessible by hotel guests is large and can accommodate a lot of people. The private whirl pool in front of our unit was not kept well in fact we found many dead bugs in it when we checked in. We did not use the whirlpool at all during our stay because it was so filthy.
Location wise, it quite far from the tourist center. Do not trust the estimated time shown on google map as it will take longer since you have to walk up hill and it is by no means it’s a “gentle hill:
Comment from Hotel Management
16 Aug 2024 by White Concept Caves Management Team , Hotel Management
Dear Yong Woo, Thank you for your feedback. We were surprised by your comments about the distance, as we're about a 7-minute walk (500 meters) from the city center. Regarding insects, being an outdoor facility, they can appear, but we're always ready to address them if informed. We also take your concerns about our staff seriously, as we usually receive positive reviews. Thank you again for sharing your experience
by A verified traveler
Posted 8 Jun 2024
