Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Services was great, one suggest is microwave in rooms
Comment from Hotel Management
30 Dec 2024 by Daira Rivas, Hotel Management
Dear Ryan, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Daira Rivas, Hotel Management
Dear Alma, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler from Los Angeles
Posted 7 Dec 2024
Delayed check-out service. No support staff.
Comment from Hotel Management
30 Dec 2024 by Daira Rivas, Hotel Management
Dear Fernando, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler
Posted 2 Dec 2024
I would stay at this hotel again for sure, clean a comfortable.
Comment from Hotel Management
30 Dec 2024 by Daira Rivas, Hotel Management
Dear Yahaira, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler
Posted 14 Nov 2024
The check in and check out process is to long. They didn’t keep a credit card for incidentals and I was told that “ I didn’t have credit “ so I had to go back and ask for them to take a credit card so I could use the bars, restaurants etc!
Comment from Hotel Management
15 Nov 2024 by Daira Rivas, Hotel Management
Dear Miguel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler from Brooklyn Ny
Posted 6 Nov 2024
Staff friendly but hotel room condition was old , water was not enough for shower
Comment from Hotel Management
15 Nov 2024 by Daira Rivas, Hotel Management
Dear Jie Liang Wu, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
by A verified traveler
Posted 2 Nov 2024
I enjoyed the hotel the pool everything was good but the breakfast was nasty
Comment from Hotel Management
6 Nov 2024 by Daira Rivas, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler from Sosua
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Daira Rivas, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler
Posted 27 Oct 2024
l had a pleasant stay. All the were attentive and professional even the maid service. The location with a wonderful ocean walking park was a highlight. Just be careful crossing the extremely busy street. I’d recommend a stay.
Comment from Hotel Management
6 Nov 2024 by Daira Rivas, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
by A verified traveler from Yonkers
Posted 25 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Daira Rivas, Hotel Management
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
