Ratings based on 506 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Anyeline Rodriguez, Hotel Management
Hola Señora Vilma,Gracias por compartir su experiencia con nosotros. Con mucho gusto,Anyeline RodríguezCoordinadora de Marketing Digital
by A verified traveler from Los Angeles
Posted 26 Dec 2024
Very convenient location, but in the 5th floor you might experience shower low water supply.
Comment from Hotel Management
30 Dec 2024 by Anyeline Rodriguez, Hotel Management
Hello mr. Roman,Thank you for sharing your experience with us. We are sorry to hear about the low water pressure in the shower on the fifth floor. We have informed our maintenance team to investigate and address this issue.We are glad to hear that you enjoyed our location, and we hope to welcome you back for an even more comfortable stay.With pleasure,Anyeline RodríguezDigital Marketing Coordinator
by A verified traveler
Posted 6 Dec 2024
Close to all
Comment from Hotel Management
12 Dec 2024 by Anyeline Rodríguez, Hotel Management
Dear mrs. Surinda,Thank you for your wonderful feedback! With pleasure,Anyeline RodríguezDigital Marketing Coordinator
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Anyeline Rodríguez, Hotel Management
Estimado Sr. Rodolfo,Gracias por elegir nuestro hotel por segunda vez y por compartir sus valiosos comentarios.Agradecemos profundamente su preferencia y esperamos recibirle nuevamente en el futuro para una estancia aún mejor.Con mucho gusto,Anyeline RodríguezCoordinadora de Marketing Digital
by A verified traveler from bronx
Posted 4 Dec 2024
Great location but poor accommodation.
My AC didn’t work, only 1 functioning outlet and the water took forever to warm.
Comment from Hotel Management
12 Dec 2024 by Anyeline Rodriguez, Hotel Management
Dear Mr. Mark,Thank you for sharing your feedback. While we're delighted to know you appreciated our location, we’re truly sorry to hear about the issues you encountered during your stay. This does not reflect the high standards we strive to maintain.Please know that our team is already working to address the concerns you’ve mentioned to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you again and provide the excellent stay you deserve.With pleasure,Anyeline RodríguezDigital Marketing Coordinator
by A verified traveler
Posted 18 Nov 2024
The lack of parking lot and insecurity around the premises makes you feel unsafe. The security guard was sleeping. If you check in the middle of the night the lights are off so you have to wonder where the entry is.
Comment from Hotel Management
21 Nov 2024 by Anyeline Rodríguez , Hotel Management
Hello Mrs. Darina,Thank you for your feedback. We regret that your experience was not fully satisfactory. We will take your comments into account to improve in those areas.We look forward to welcoming you again.With pleasure, Anyeline Rodríguez Digital Marketing Coordinator
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Ana cespedes, Hotel Management
Hola Tomas ,Muchas gracias por valorarnos.
by A verified traveler
Posted 6 Oct 2024
There was a cockroach in the room, the bathroom was very uncomfortable and there’s no place to park.
Comment from Hotel Management
14 Oct 2024 by Anyeline Rodriguez , Hotel Management
Dear Mr. Jose,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the level of excellence we aim to provide, and we take your comments seriously. We have addressed the cleanliness issue and will work on improving our bathroom facilities and parking options for our guests. Your feedback is invaluable as we strive to enhance our services.We hope you will consider staying with us again, and we look forward to providing you with a much-improved experience.With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Anyeline Rodriguez, Hotel Management
Hola Sra. Juvianca,Muchas gracias por valorarnos.
by A verified traveler
Posted 29 Sep 2024
Great place
Comment from Hotel Management
14 Oct 2024 by Anyeline Rodriguez , Hotel Management
Hello mr. Jose,Thank you for your feedback! We're glad to hear you enjoyed your stay. We hope to welcome you back soon!With pleasure, Anyeline Rodriguez Digital Marketing Coordinator
