Ratings based on 6 Verified Reviews
2.2 Room cleanliness
2.4 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Manila
Posted 6 Jan 2020
Rooms are on the second floor accessible only by a stairway. No elevators available. No assistance provided by staff in bringing luggages up or down. Stayed for several days and rooms were NOT cleaned or serviced during entire stay! Bed frame was cracked and needed to use a bucket to flush the toilet. Moved to a different room the next day. Not much better. Bathroom floor floods (both rooms) while showering and shower drain was clogged. No options for the “free” breakfast. You are served what was available.
by A verified traveler
Very disappointing!
Posted 28 Dec 2019 on HotelsVery disappointing! I booked 2 rooms and we checked in late around 23.00. I usually check reviews first but this was booked at the last minute so i didn’t have a chance. The rooms were both dirty, beds weren’t changed and toilets weren’t cleaned with some used sachets from previous guests still there. And the worst part? There were little insects like cockroaches and spiders! We were all just so tired so we just slept through it. I managed to speak to the manager on the phone the next morning but could only apologise. Be warned! Will definitely not recommend!
by A verified traveler from CA
Posted 18 Oct 2019
Very friendly and accommodating staff, always wanting to know what they could do to help make our stay as comfortable as possible.
Comment from Hotel Management
19 Oct 2019 by Reynalyn, Hotel Management
Our pleasure to serve u,thank you and hope to see u again maam/sir.
by A verified traveler
Posted 23 Jul 2019 on Hotels
by A verified traveler
Posted 22 Apr 2019 on Hotels
the hotel is nice however most of the time the reception counter has no personnel
by A verified traveler
No bad news accepted
Posted 20 Dec 2018 on HotelsDid you at least check into the fact that they are telling customers who book with your service that they dont belong to your service and try to recharge/double charge people. I dont care you wont print this but this seems to be the only way to get your attention
Comment from Hotel Management
3 Jan 2019 by Sab, Hotel Management
We apologies for this incident. We were not aware yet on that time that hotel.com is a partner of expedia.com. We just joined expedia.com recently and you were our first guest with expedia.com. We promise that this will never happen again. Thank you..
