Ratings based on 119 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024 on Hotels
Muy Buena recepción del encargado.
El baño olía mal
Comment from Hotel Management
26 Jul 2024 by Santiago Polonia, Hotel Management
Estimado Marco,Gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una buena recepción por parte de nuestro encargado.Lamentamos mucho escuchar sobre el inconveniente con el olor del baño. Agradecemos su feedback, ya que nos ayuda a identificar áreas en las que podemos mejorar. Tenga la seguridad de que tomaremos las medidas necesarias para abordar este problema y asegurar que no vuelva a ocurrir.Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una mejor experiencia en el futuro.Saludos cordiales,
by A verified traveler
Posted 22 Jul 2024
This Hotel is completly falling apart and out dated, upon entering our room there was water all over the floor in the bedroom coming from leaking windows. The ceiling fan in the living room had a missing blade, and once you turned it on the base of the ceiling fan was so loose I feared for my life. There was poop still in the toilet along with the trash can filled with poop filled toilet paper which stunk the whole apartment up. Not to mention, the toilet it self was broke and the sound of running water all evening. Being that this hotel is right off the highway the noise was beyond loud, with cars zooming and people fighting in the courtyard. The furniture is stained and dirty. This Hotel is on of the worst in Boca Chica.
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Dear Mr. Paul,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay.However, we would like to address the concerns you mentioned:Room Condition: Our maintenance team thoroughly inspects each room before guests' arrival. We have no record of water leakage from windows or any issues with ceiling fans. All equipment in our rooms meets safety standards.Cleanliness: Our housekeeping team adheres to the highest standards of cleanliness and hygiene. Any report of substandard conditions, such as those described, would have been immediately addressed. There were no reports of such conditions during your stay.Noise Level: While our hotel is conveniently located near major transportation routes, we have taken extensive measures to minimize noise for our guests. Our windows are double-glazed, and we offer rooms facing quieter areas of the property for those sensitive to noise.Furniture: Our furniture is regularly inspected and maintained. We have received positive feedback regarding the comfort and cleanliness of our rooms.We strive to provide a comfortable and enjoyable experience for all our guests. If there were specific issues that needed immediate attention during your stay, our staff is always available to assist and resolve any concerns.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that many of our guests have enjoyed.Kind regards,
by A verified traveler
Posted 11 Jul 2024
Its pretty dismal and most things don't work there. Pay a little more and go elsewhere and you'll be glad you did.
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Dear Nafarious,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations.Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we take all feedback seriously. We continuously work to maintain and improve our facilities to ensure the best possible experience.We appreciate your comments and will use them to further enhance our services. Should you choose to stay with us again, we are confident we can provide you with a much improved experience.Best regards,
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Estimado Felix,Gracias por sus comentarios. Lamentamos saber que su experiencia en el Hotel Villa Capri no cumplió con sus expectativas. Tomamos muy en serio este tipo de reseñas y nos esforzamos por asegurar que todos nuestros huéspedes tengan una estancia agradable.Sin embargo, debemos abordar algunas discrepancias en sus comentarios. Nuestras habitaciones son inspeccionadas regularmente para detectar problemas de mantenimiento, y no hemos recibido informes de fugas de agua, aspas de ventilador faltantes o problemas de limpieza como los que usted describe. Además, hemos implementado medidas de reducción de ruido para garantizar un ambiente tranquilo para nuestros huéspedes.Agradecemos sus comentarios y los utilizaremos para seguir mejorando nuestros servicios. Esperamos que considere hospedarse con nosotros nuevamente para experimentar los altos estándares por los que somos conocidos.Atentamente,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Dear Aseany,Thank you for your feedback. We are sorry to hear that your experience at Hotel Villa Capri did not meet your expectations. We take such reviews very seriously and strive to ensure all our guests have a pleasant stay.However, we must address some discrepancies in your comments. Our rooms are regularly inspected for maintenance issues, and we have not had reports of water leaks, missing fan blades, or cleanliness issues as you described. Additionally, we have implemented noise reduction measures to ensure a peaceful environment for our guests.We appreciate your input and will use it to further improve our services. We hope you might consider staying with us again to experience the high standards we are known for.Best regards,
by A verified traveler from Holland Landing
Posted 21 May 2024
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Dear Eugen,Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had an enjoyable experience at Hotel Villa Capri. Your satisfaction is our greatest reward.We strive to provide the best service and amenities to our guests, and we're delighted that you enjoyed your stay. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
22 Jul 2024 by Santiago Polonia, Hotel Management
Dear Cavon,Thank you for your feedback. We are sorry to hear that your experience at Hotel Villa Capri did not meet your expectations. We take such reviews very seriously and strive to ensure all our guests have a pleasant stay.However, we must address some discrepancies in your comments. Our rooms are regularly inspected for maintenance issues, and we have not had reports of water leaks, missing fan blades, or cleanliness issues as you described. Additionally, we have implemented noise reduction measures to ensure a peaceful environment for our guests.We appreciate your input and will use it to further improve our services. We hope you might consider staying with us again to experience the high standards we are known for.Best regards,
by A verified traveler from Holland Landing
Posted 11 May 2024
Awesome place, great service, excelent driver pick up from and to airport.
by A verified traveler
Posted 26 Mar 2024
by A verified traveler from Davenport
Posted 9 Feb 2024
Warm attention
Comment from Hotel Management
27 Feb 2024 by Santiago Polonia, Hotel Management
Dear Jessica,Thank you for your kind feedback regarding the warm attention you received during your stay. It's heartening to hear that our staff's efforts to provide a welcoming and attentive service made a positive impact on your experience.We strive to create a friendly and comfortable environment for all our guests, and your acknowledgment serves as a great encouragement to our team. We look forward to the opportunity to welcome you back and offer you another memorable stay.Warmest regards,
