Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Las atenciones
Comment from Hotel Management
20 Nov 2024 by Elva Talia Ulerio., Hotel Management
Estimado Sr. Miguel, muchas gracias por haberse tomado unos minutos de su tiempo y compartir sus opiniones. Agradecemos las altas puntuaciones otorgadas y nos alegramos haya tenido una excelente estadía. ¡Esperamos recibirle nuevamente en un futuro no muy lejano!
by A verified traveler
Posted 16 Nov 2024
Everything good Excellence
Comment from Hotel Management
19 Nov 2024 by Elva Talia Ulerio., Hotel Management
Dear Mr. Cesar, thank you very much for taking a few minutes of your time and sharing your opinions. We appreciate the high scores awarded and are glad you had a great stay. We look forward to welcoming you again in the not too distant future!
by A verified traveler
Posted 9 Nov 2024
Nice hotel great breakfast
Comment from Hotel Management
11 Nov 2024 by Elva Talia Ulerio., Hotel Management
Dear Mr. George, thank you very much for taking a few minutes of your time and sharing your opinions. We appreciate the high scores awarded and are glad you had a great stay. We look forward to welcoming you again in the not too distant future!
by A verified traveler
Posted 9 Nov 2024
Excelente servicio son atentos, he ido muchas veces y se acuerdan de uno. Los cuartos son acogedores y limpios. El desayuno excelente
Comment from Hotel Management
11 Nov 2024 by Elva Talia Ulerio., Hotel Management
Estimado Sr. Miguel, muchas gracias por haberse tomado unos minutos de su tiempo y compartir sus opiniones. Agradecemos las altas puntuaciones otorgadas y nos alegramos haya tenido una excelente estadía. ¡Esperamos recibirle nuevamente en un futuro no muy lejano!
by A verified traveler from Williongboro
Posted 6 Nov 2024
Very nice hoyel.
Comment from Hotel Management
6 Nov 2024 by Elva Talia Ulerio., Hotel Management
Dear Mr. Wilfredo, thank you very much for taking a few minutes of your time and sharing your opinions. We appreciate the high scores awarded and are glad you had a great stay. We look forward to welcoming you again in the not too distant future!
by A verified traveler from Lares
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Elva Talia Ulerio., Hotel Management
Dear Mr. William, thank you for taking a few minutes of your time and sharing your thoughts. We look forward to welcoming you again in the not-too-distant future to offer you a better experience.
by A verified traveler
Posted 5 Nov 2024
The hotel is beautiful! Great location. Very nice staff and clean hotel! My hotel room was on the 14 floor and I was still able to hear the music from the club across the street and my partner and I couldn’t sleep well due to it. When I mentioned it to the staff member on call that night, he stated no one else complained. He stated he couldn’t change our rooms because they were fully booked and then proceeded to tell me that complaining about our stay will affect his employment with the hotel. In morning, I bought the issue of noise to the staff member during check. He apologized for the inconvenience and would talk to manager about so type of compensation.
Comment from Hotel Management
5 Nov 2024 by Elva Talia Ulerio., Hotel Management
Dear Mrs. Dignora, thank you for taking the time to share your experience about your recent stay at our hotel. We review these surveys daily to know our service levels and spot opportunities for improvement, which is why your opinion is valuable for us, and we try hard to make sure all of our guests have a rewarding stay. We are sorry you experienced an inconvenient with noise. We hope you give us another opportunity to make it right!
by A verified traveler
Posted 30 Oct 2024
We loved everything
Comment from Hotel Management
31 Oct 2024 by Elva Talia Ulerio., Hotel Management
Dear Mr. Tarique, thank you very much for taking a few minutes of your time and sharing your opinions. We appreciate the high scores awarded and are glad you had a great stay. We look forward to welcoming you again in the not too distant future!
by A verified traveler
Posted 28 Oct 2024
Ok
Comment from Hotel Management
31 Oct 2024 by Elva Talia Ulerio., Hotel Management
Estimado Sr. Emilio, muchas gracias por haberse tomado unos minutos de su tiempo y compartir sus opiniones. Agradecemos las altas puntuaciones otorgadas y nos alegramos haya tenido una excelente estadía. ¡Esperamos recibirle nuevamente en un futuro no muy lejano!
by A verified traveler from moca
Posted 27 Oct 2024
Excelente
Comment from Hotel Management
28 Oct 2024 by Elva Talia Ulerio., Hotel Management
Estimado Sr. Samuel, muchas gracias por haberse tomado unos minutos de su tiempo y compartir sus opiniones. Agradecemos las altas puntuaciones otorgadas y nos alegramos haya tenido una excelente estadía. ¡Esperamos recibirle nuevamente en un futuro no muy lejano!
