Ratings based on 130 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Very friendly, helpful, and knowledgeable front desk staff. Very good breakfeast buffet and serviceable attendants. Perfect to explore the Monte del Castillo caves and Altamira museum and cave replica (footnote: reserve tickets ahead of time).
Comment from Hotel Management
26 Oct 2024 by Reception Department, Hotel Management
Dear DanielThank you very much for your rating and your comments.We are very happy that you enjoyed your stay, as well as Santillana del Mar and Cantabria.It was a real pleasure for us and we hope to see you again very soon.Thank you very much.Best regards from all the Cuevas Hotel Team.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Reception Department, Hotel Management
Dear customer, thank you very much for your review.We hope to see you again very soon.We would like to send you a warm greeting from all the Hotel Cuevas team.
by A verified traveler
Lovely
Posted 7 Jun 2024 on HotelsGreat hotel
Comment from Hotel Management
11 Jun 2024 by Reception Department, Hotel Management
Estimado Julian,Muchas gracias por valorarnos tan bien. Esperamos que no sea la última vez que nos visita.Reciba un cordial saludo de parte de todo el Equipo Cuevas.
by A verified traveler
Posted 7 Jun 2024
Although the jacuzzi tubs seem to be the big draw we would opt for a larger bath instead. The rooms are small and the tub is HUGE.
Comment from Hotel Management
11 Jun 2024 by Reception Department, Hotel Management
Estimada Margaret,Tenemos en cuenta sus comentarios.Reciba un cordial saludo!
by A verified traveler
Posted 14 May 2024
Beautiful hotel in an absolutely wonderful town.
Comment from Hotel Management
24 May 2024 by Reception Department, Hotel Management
Dear Christina, Thank you very much for your comments. We are delighted that you had a good stay with us and that you enjoyed your days in the town. It was a pleasure to welcome and serve you, we hope to see you again soon. Best regards from the whole team.
by A verified traveler
Posted 3 May 2024 on Hotels
Very pleasant and helpful front of house. Easy distance into town centre. Choice of evening meal quite restricted.
We designed and furnished.
Comment from Hotel Management
6 May 2024 by Reception Department, Hotel Management
Dear Guest,Thank you very much for your review and your comments, they encourage us to continue to strive to provide an unforgettable experience for all our guests. We are delighted that you enjoyed your stay and look forward to seeing you again soon.We send you a warm greeting from all the Hotel Cuevas team.
by A verified traveler
Posted 27 Mar 2024 on Hotels
Hotel was spotlessly clean
Comment from Hotel Management
31 Mar 2024 by Reception Department, Hotel Management
Dear Sir,It is a pleasure to receive a positive review after your stay.Thank you very much.Best regards from all the Cuevas Team.
by A verified traveler from Boulder City
Posted 22 Dec 2023
Great place to stay when visiting this town.
Comment from Hotel Management
1 Oct 2024 by Reception Department, Hotel Management
Dear Teague, Thank you very much for rating us so highly. We hope it will not be the last time you visit us. Receive a warm greeting from all the Cuevas Team.
by A verified traveler
Posted 30 Oct 2023
Excellent location. Service outstanding. Rooms are super clean an decoration modern and beautiful
Comment from Hotel Management
31 Oct 2023 by Hotel Cuevas, Hotel Management
Thank you very much for your comment Elena!We greatly appreciate your words, they certainly make the work worthwhile.We look forward to seeing you again.Best regards from the whole team.
by A verified traveler
Posted 22 Oct 2023 on Hotels
We stay at this hotel a few times a year. Needless to say we stay here because we love this hotel. The staff is absolutely amazing, welcoming and warm. Each stay feels like coming to visit really close friends. Hotel is clean, comfortable and beautifully appointed. Beds are super comfy which is a must for me. Great breakfast. Parking on site available. Easy to get around. If you stay here you will not regret it you will fall in love with this place like we did many years ago. Thank you to all hotel staff for yet another great stay with you!
Comment from Hotel Management
23 Oct 2023 by M, Hotel Management
Dear Victoria,Thank you very much for your kind comment. It is a pleasure for us to welcome you back, it shows that there is something special about this hotel.We hope to see you again soon.Best regards from all the Cuevas Team.
