Ratings based on 127 Verified Reviews
3.9 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from usa
A
Posted 16 Feb 2018
Pros: Nothing
1-They forgot to put towel in bath room
2-a lot of ants in the bath room and on the bed.
3-I was at the 4 th floors and with no elevator
4-WiFi at the 4 th floor didn’t work most the time.
Comment from Hotel Management
19 Feb 2018 by christian gutierrerz, Hotel Management
gracias por sus comentarios trabajamos todos los días para mejorar nuestros servicios
by A verified traveler from Los Angeles, CA
Worst hotel experience in Santiago
Posted 30 Dec 2017I payed full price online and then rudely was asked to pay more for the room since apparently the price advertised on Expedia wasn’t enough and didn’t include taxes. The manager threaten calling the police and not allowed me leaving the hotel until paying the made up charge. Then when I agreed to pay, they also charged me a made up tax on top of the already taxed amount agreed upon. They made me so late that I lost my flight, having to pay extra to catch the next available flight, and losing my connection in Panama making me spent an extra night there. Terrible experience, evil vile people.
Comment from Hotel Management
8 Jan 2018 by gerencia, Hotel Management
gracias por sus comentarios trabajamos dìa a dìa para mejorar nuestros servicios
Recommended
for Everyoneby A verified traveler from R89, Chile
Outstanding Staff and pretty good hotel
Posted 15 Mar 2017I'm still amaze by the incredible staff they have, the two receptionists a colombian and an haitian were so extremely nice, also a venezuelan girl, i stayed at the hotel with my 1 year old son and they where all eager to help, i will definitely staying there again when i go back to santiago, one of the big pluses is the ballet parking system they have and the breakfast is simple but really good
Comment from Hotel Management
18 Oct 2017 by Gerencia, Hotel Management
Gracias por sus comentarios
Recommended
for Everyoneby A verified traveler
BAD HOTEL STAY AWAY !!!!!
Posted 25 Nov 2016
Pros: nothing
Cons: change hotel
Location: really bad place
Dirty, noisy, i had 8th floor and the hotel has no elevator. No cable TV, NO AC, and so on and on and on
Comment from Hotel Management
18 Oct 2017 by Gerencia, Hotel Management
esperamos mejorar nuestros servicios gracias
Recommended
for Everyoneby A verified traveler from Denver
Nice rooms near historic neighborhood
Posted 10 Oct 2016It was a great hotel, really pretty and clean. The complimentary breakfast was incredible
Comment from Hotel Management
18 Oct 2017 by Gerencia, Hotel Management
Gracias por sus comentarios
Recommended
for Everyoneby A verified traveler
Friendly and helpful staff; well-located
Posted 23 Feb 2016
Pros: Recently renovated, spacious rooms, close to metro.
Cons: Breakfast could be better - more variety and better items.
The hotel has been recently remodeled and is very modern. The rooms are large and very comfortable. It's just a five minute walk to the metro and from there you can go to most any place in the city - very convenient. Wi-fi is great. Breakfast could be a bit better. The helpful and friendly staff gave lots of assistance to first-time visitors to Santiago. We would definitely stay here again.
Comment from Hotel Management
20 Oct 2017 by Gerencia, Hotel Management
Gracias por sus comentarios
Recommended
for Everyoneby A verified traveler from orlando, fl
Close to down town and metro
Posted 6 Jan 2016
Pros: Location and location. Cleanness
Cons: I would eliminate the jacuzzi for more room space
Location: Walking distance to the bus and metro station
Hotel staff very professional. We felt very welcome.
Comment from Hotel Management
20 Oct 2017 by Gerencia, Hotel Management
Gracias por sus comentarios
Recommended
for Everyoneby A verified traveler from Sydney, Australia
Hotel was basic but had everything we needed
Posted 8 Dec 2015 on LastminuteHotel was basic but had everything we needed for a quick stay in Santiago.
10min drive (25min walk) to busy nightlife area.
When getting a minibus from the airport, the driver didn't know the hotel by name. But I showed him on a map and he was fine to get us there.
Staff were all very helpful. Some had very good English, others had broken English, but all tried hard to assist us with our questions.
Breakfast included fresh fruit, yoghurt, toast, variety of juices, sliced meat and cheeses, etc.
by Alberto from Fort Lauderdale
Secluded and small
Posted 31 Oct 2015 on HotelsRoom was neat, very warm home feeling. Management needs to learn how to treat their team better, especially in front of Patrons. Small and secluded right in downtown Santiago
Recommended
for Everyoneby A verified traveler from Sydney
good location, extremely friendly staff
Posted 30 Apr 2015
Pros: The staff were extremely helpful and the price was perfect.
Cons: bring your bottle opener, the bar fridge has no twist top bottles and they didn't provide one.
Location: subway (metro), a bottleshop, a few restaurants, dry cleaner nearby and banks
hotel staff extremely helpful, it is very close to the subway (metro Santa Lucia) the hotel was going through some renovations during April 2015 ( painting + maintenance) but it did not bothered me and the maintenance people had good salsa music as well.
