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Sheraton Santiago Hotel and Convention Center

4.0 star property
Escape to this urban oasis with pools for all seasons and delicious eats around every corner.

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Meeting facility
Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe
Indoor pool, outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Pet friendly
  • Parking available
  • Gym
The current price is P7,262
P7,262 total
includes taxes & fees
Feb 16 - Feb 17

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Living area

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Living room

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Living room

Club Suite, 1 King Bed, Terrace, City View (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Living room

Club Suite, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Select Comfort bed
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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9.4 out of 10, Exceptional, 1,004 reviews
The price is P6,850
P6,850 total
includes taxes & fees
Feb 12 - Feb 13
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About the neighborhood

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Costanera Center - 18 min walk
  • Patio Bellavista - 3 min drive
  • Santa Lucia Hill - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel near Costanera Center
Consider a stay at Sheraton Santiago Hotel and Convention Center and take advantage of a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Self parking (surcharge), an electric car charging station, and concierge services
  • A ballroom, a gift shop, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Recycling, daily housekeeping, and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7,240 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (CLP 15,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of Feb 6, 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Feb 16, 2025 start from P 7,262.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self parking is available for CLP 15000 per day.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 548 reviews
Rating 8 - Good. 138 out of 548 reviews
Rating 6 - Okay. 70 out of 548 reviews
Rating 4 - Poor. 26 out of 548 reviews
Rating 2 - Terrible. 30 out of 548 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Bonnie, Medina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER... I LOVE THIS HOTEL...
Stayed 3 nights in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints a very nice hotel and pool area.
Stayed 8 nights in Oct 2024

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Betsy

Stayed 2 nights in Jan 2025

10/10 Excellent

Carolina Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 5 nights in Dec 2024

10/10 Excellent

Victoria, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024

8/10 Good

Vinita, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Stayed 6 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Nicolas

Stayed 8 nights in Sep 2024

4/10 Poor

luis

Stayed 1 night in Sep 2024

8/10 Good

Remetta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in Santiago.
Stayed 3 nights in Sep 2024

6/10 Okay

Jose

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.
Stayed 1 night in Sep 2024

10/10 Excellent

damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Nava

Stayed 2 nights in Sep 2024

10/10 Excellent

Austin, Norwich

Stayed 1 night in Aug 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a nice hotel and most staff were extremely friendly and willing to help. However, communication between reservations and front desk was lacking. I had to speak to a different person each day about checking out early and each person told me something different in terms of whether an early checkout was possible and what the early check out fee would be. I also had to wait in the check-in line for over 2 hours when I arrived in the morning because so many people were trying to drop off their bags before check-in for a conference. My room was available first thing in the morning since I had reserved the room for the night before, which I did intentionally so I could use my room to pump breastmilk in private upon arrival. They told me it wasn't possible to skip the line and the only space they could offer me for pumping was the bathroom. I ended up putting my pump on in the crowded lobby while I waited in line because I couldn't wait any longer to express milk. This was an incredibly uncomfortable situation, both physically and emotionally. I had to beg someone for a bottle of water so I could hydrate while pumping (they initially told me they had no water available). I was almost in tears when I finally got to the front desk, and just got a brief apology and nothing more. I will say they were very accommodating for storing my breastmilk in the kitchen freezer during my stay, which was a huge help.
Stayed 9 nights in Aug 2024

10/10 Excellent

AKRAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024

8/10 Good

Fabiola

Stayed 1 night in Aug 2024

8/10 Good

FABIOLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2024

8/10 Good

Hermilo Price

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was not hot enough even when turned to max heat. Water pressure was low also.
Stayed 7 nights in Aug 2024