Ratings based on 679 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
23 Aug 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Posted 1 Jul 2024
I will stay at this hotel again if i go back to Santiago. Staff are incredibly friendly and helpful especial Alejandro from front office. He made extra effort to help us resolved the issue with VAT at their restaurant. Matias and Felipe were so helpful giving suggestions and recommendations about places to eat and how to go around Santiago. The hotel staff really made us felt like home while we stayed there. Thank you all for all your services!
Comment from Hotel Management
1 Jul 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler from Roseville
Posted 22 Jun 2024
Excellent service!
Comment from Hotel Management
24 Jun 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler from East Windsor
Posted 18 Jun 2024
Comment from Hotel Management
8 Jul 2024 by r, Hotel Management
Estimado huésped: Gracias por sus positivos comentarios y por haberse tomado el tiempo de compartirlos con la comunidad de EXPEDIA. Nos alegra mucho escuchar que disfrutó de su estadía con nosotros. Para nosotros fue todo un placer el recibirle en nuestro hotel.
Gracias nuevamente por habernos elegido y esperamos tener el placer de volver a recibirle en un futuro muy cercano.
Saludos cordiales, Marco Antonio Sáez P. Director Of Operations & SalesHotel Regal Pacific – Santiago
by A verified traveler
Posted 15 Jun 2024
Very good property overall.
Comment from Hotel Management
17 Jun 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Good but could easily be better
Posted 13 Jun 2024 on HotelsPros: Got upgraded to a larger room which was nice. Good breakfast buffet. Great location. Kettle as well as a coffee machine. Very comfortable bed and good bedding. Good housekeeping.
Cons: Made me wait until exactly 3pm before allowing me to check in. Bathroom was tiny. Power socket on the desk didn’t work. One of the two lifts was broken so getting back up to your room after breakfast took ages. Overly complicated lighting controls. Bit disappointing for a 5* hotel.
Comment from Hotel Management
13 Jun 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future.Lifts was on mantenance, sorry about that. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Posted 11 Jun 2024
Very friendly staff. Good and safe area.
Comment from Hotel Management
12 Jun 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Posted 20 May 2024
Clean room and friendly staff.
Comment from Hotel Management
20 May 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Posted 12 May 2024
It's not really a 5 star property. The facilities are run down and quite old. The bed was comfortable and we did sleep well. But nothing about this hotel really screams 5 stars. The breakfast was not that good and it took over 45 minutes to check out and we almost missed our flight. Didn't hate the place, and it was nicely located in a safe neighborhood.
Comment from Hotel Management
13 May 2024 by r, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future.We are going to have 2 people next time at the front desk , thank you for telling us. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
by A verified traveler
Posted 6 May 2024
Excellent service like always
Comment from Hotel Management
7 May 2024 by regal, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Sáez P., Director Of Operations & Sales. Regal Pacific Hotel – Santiago
