Ratings based on 271 Verified Reviews

4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Mar 2020 on Hotels
4 out of 5
by A verified traveler

Cleaning issues

Posted 11 Mar 2020 on Hotels
Maid service was regular. We found hair in the bathtub and remainings of soap in tje soap holder, so the administrator apologized and gave us a free dinner in a restaurant nearby.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2020 on Hotels
5 out of 5
by A verified traveler

Posted 17 Dec 2019
Excellent location. Modern building. Good breakfast.
4 out of 5
by A verified traveler

Posted 13 Dec 2019
Pool not open to get a tan. Breakfast juice is aspartame -y. Black soap was weird. Had to slam suite door shut.
5 out of 5
by A verified traveler from Brisbane

Posted 7 Dec 2019
Lady on front desk was excellent and very friendly and helpful
4 out of 5
by A verified traveler

Transfered

Posted 18 Nov 2019 on Hotels
Our visit to this hotel did not actually happen because the company transfered our booking to a sister hotel, without charge, because of the troubles in the centre of Santiago. The ratings are thus for this hotel in Providencia. Good wifi, comfortable beds, separate lounge/kitchenette area and lovely area. Breakfast came the evening before in a picnic basket but no milk. The only tv was in the bedroom
Comment from Hotel Management
20 Nov 2019 by Eduardo I., Hotel Management
Thank you for your great review and for understand and accept the change to another RQ hotel.
2 out of 5
by A verified traveler

Posted 17 Oct 2019
Room was very clean, but share elevator with a public use and owners of the building / apartments
Comment from Hotel Management
20 Nov 2019 by Eduardo I., Hotel Management
Gracias.
5 out of 5
by A verified traveler

Great layover in Santiago

Posted 15 Jul 2019 on Hotels
Super helpful and welcoming staff got us into our comfy room in the sky in no time!
Comment from Hotel Management
15 Jul 2019 by Eduardo I., Hotel Management
Thank you for the great reveiw and the evaluation.
5 out of 5
by A verified traveler from Canada

Posted 1 Jul 2019
What a great hotel in the heart of Santiago! Breakfast was amazing! I highly recommend it!
Comment from Hotel Management
15 Jul 2019 by Eduardo I., Hotel Management
Gracias
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