Ratings based on 356 Verified Reviews
3.4 Room cleanliness
3.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Florida, USA
Takes some getting used to
Posted 7 Apr 2018This isn't really a hotel for tourists especially if you speak no Spanish. It is geared to intermediate term rentals to people in town temporarily, say for work assignment. There are limited hotel services. Sheets and towels are changed every three days. However, it is in a very good location, near a great restaurant district and walking distance to the main plaza of town. The suite is comfortable and includes a small kitchen. You can stock it at the nearby grocery store.
by A verified traveler from Victoria bc canada
Hotel room had cockroaches and was very noisy.
Posted 13 Dec 2017The room was over a very busy narrow street and the traffic noise reverberated into the room . If one closed the window it was too hot.
THERE was a hawker shouting out her wares well after 11 pm every night.They provide only 1 roll of toilet paper and the store only sells packs of 4. We want to cancel our reservation to return there on 117 January.please contact us.
Recommended
for Couplesby A verified traveler from London, UK
Lovely Apartment in central Santiago
Posted 12 Oct 2017
Pros: I like the fact it was quite a night and it had a balcony. It was an ideal location for me, very close to Lastarria.
Cons: There was a washing machine in the apartment, but the equipment looked very old. The airer was very dirty so I chose not to use them.
Location: Very central, close to lots of museums, art galleries, parks and loads of good places to eat. also close to bus and metro stops.
This isn't a hotel, it is an apartment in a fairly large block. When I first got to the building I wasn't impressed by the condition of the reception area and seriously became to question my decision to choose this accommodation. I was directed to a apartment number and thought this was my apartment, but it is actually an office and reception and I was able to book in with no problems. I was then taken to my loft style apartment, which I loved! It was clean, it had a balcony and it was quiet. I was there for 2 weeks; cleaners came in every now and then, changed the bedding and towels and did a general tidy up.
It suited me and the reason why I was staying in Santiago for 2 weeks (work related). I felt very safe staying there and getting back there at night. This is a very good option if you want a small apartment to stay in rather than a hotel.
Recommended
for Everyoneby A verified traveler from New York
Great Hotel
Posted 30 Sep 2017
Pros: location
Cons: nothing
Location: Metropolitan Cathedral
Great hotel and great location. Very nice and friendly staff.
by A verified traveler
Durty, nosy
Posted 15 Aug 2017Alarm rigne all Time for nothing, spring in The Bed, probleme with The parking,
Recommended
for Everyoneby A verified traveler from Buenos Aires
Ok, but...
Posted 7 Aug 2017 on Travelocity* Standard room size is quite large
* Published pictures are accurate
* Indoor pool is not available in winter. This should be told in advance
* Bath tube is very slippery, and bathroom has no drain in the floor (?)
* Kitchenware is very very limited
* Bedside tables have no lamp, there is just one lamp in the bedroom, at the ceiling
by A verified traveler from Sydney
Posted 27 Jul 2017
Cons: The cleanliness, the towels were not very white as they looked to be over used, the utensils provided needed to be cleaned again before use.
Location: Not far from things, it is close to lots of restaurants, parks and shops.
If you can't speak much Spanish it is quite difficult to communicate with the staff as they didn't speak any English. We were told to message a WhatsApp number if we had any questions or problems that spoke English, after sending two messages we could see that they read them but never got a response.
by Jacobus
Pass the lobbies and get to the apartment.
Posted 26 Jun 2017 on HotelsTo find where to get your keys and check in is very difficult. The state of the lobbies and hallways (that smell of pets) are terrible. The apartment itself is small but very nice. I liked it a lot. The area is also very very central for tourist purposes.The wifi is really really bad and slow. One would expect much better when paying more than $50 a night. I was in 1313 block B.
Recommended
for Everyoneby A verified traveler from Caracas VZL
Convenient location.
Posted 5 Jun 2017 on OrbitzConvenient location. Fast internet, supermarkets and restaurants around, metro stations near.
by A verified traveler
Posted 1 Jun 2017 on Hotels
I got to Santiago early in the morning, I just wanted to check my luggage but no one was there so I had to wait about an hour or so. They told me to come back at 2pm so I did. They ended up giving me a room after 3:15. The room was not clean. I found the full bag of trash in the kitchen that the last person staying left, there were some trash on the floor, and one of pillow smelled so bad, it was't obviously washed and changed from last people!! I stayed here 3 nights, but they never came for cleaning. No toilet paper or soap or enough towel for 3 nights. The location is super convenient but very noisy at night. There are supposed to be a swimming pool in the facility but they didn't mention where and I don't think there is one.
