Ratings based on 179 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maretraite
Posted 7 Sep 2024
The area is nice to stay, but this specific property is very outdated. And was not clean
by A verified traveler
Posted 13 Aug 2024
I had a horrible experience attempting to stay at this property. From the moment we arrived, it was clear things were not as advertised. The check-in process was a nightmare, with the elevator having backed-up line of people waiting over 15 minutes just to get in. Once inside, the problems only got worse. The property was freezing cold, with no heat, and none of the electrical outlets were functional. The elevator stuck twice within the first two hours of our arrival, making us feel extremely unsafe.
Communication with the host was another major issue. The host spoke no English, making it incredibly difficult to resolve any of the problems we encountered. On top of all this, the WiFi didn’t work at all. With all these issues, it was impossible for us to stay at this unit, and we had to move and find alternative accommodations the same night.
Overall, this was a terrible experience, and I would not recommend this property to anyone.
by A verified traveler
Fair for the price but not exactly as advertised
Posted 30 Nov 2019 on HotelsPrepare in advance if you do not speak Spanish. Was hung up on twice when contacting the number provided for support before check in. Since this an appartment, services are also minimal. Ex: will not hold your luggage after check out. If you have a late flight the evening of checkout, prepare to carry your belongings with you for the day.
Location is amazing but place is not as advertised in photos. Not a bad stay but appartment is definitely weathered in condition vs. photos. WiFi did not work at all.
Probably a fair accommodation for the price but would spend the extra money and stay in a hotel next time around.
Comment from Hotel Management
4 Dec 2019 by Administrador, Hotel Management
Muchas gracias!!
by A verified traveler
Posted 17 Nov 2019
it was like having your own place in Santiago. Apartment had good security measures. Close to Plaza des Armes, metro, eateries, supermarket and markets. Apartment was excellent for my needs. Only minus was that TV had no signal.
Comment from Hotel Management
18 Nov 2019 by Administrador, Hotel Management
Muchas gracias!!
by A verified traveler
Posted 5 Jan 2019 on Orbitz
Recommended
for Everyoneby A verified traveler from Los Angeles, California
Great Location / Super Safe
Posted 2 May 2018I loved this place! I stayed here for 1 week and I was walking distance from shops, restaurants and most important the subway!! Which can take you all over Santiago in no time. This place was clean, staff was very helpful and friendly. I would definitely stay over here again and recommend this place to friends and family. Safety here was also great. Had to go through security to get in which made me feel great because I am a single woman traveler.
Comment from Hotel Management
11 May 2018 by Christian, Hotel Management
Muchas gracias. Saludos cordiales,
by A verified traveler
Just a one night stay over.
Posted 30 Jan 2018 on HotelsJust staying for one night, the apartment was clean and bed comfortable. Check in was at the entrance desk. Going to the carpark what was a bit off an hassle. We had an narrow and difficult place to park in.
Comment from Hotel Management
8 Feb 2018 by Adminsitrador, Hotel Management
Muchas gracias por su tiempo y respuesta, nos permite mejorar. Saludos cordiales,
Recommended
for Everyoneby A verified traveler
Good place to stay in Santiago
Posted 16 Jan 2018Good apart-hotel. Centrally located, supermarket nearby. Very nice place to stay a few days in Santiago.
Comment from Hotel Management
8 Feb 2018 by Adminsitrador, Hotel Management
Muchas gracias, saludos cordiales,
by Chan
Good location good price
Posted 15 Nov 2017 on HotelsGood location
Comment from Hotel Management
29 Nov 2017
Muchas gracias por sus comentarios y tiempo. Saludos cordiales,
Recommended
for Everyoneby A verified traveler
Posted 30 May 2017 on Orbitz
I was frustrated because I booked a room that has a view of the mountain, when I got there, my room had no view at all. I didn't open the windows because my view was the ugly wall facing the other buildings. The hotel is located downtown, it is easy to get to most attractions, the building is huge and clean. My room was pretty old, and has a few things that were falling apart but they do their best to help the guests.
