Ratings based on 509 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Great experience with the hotel, worth the money and very comfortable. Would return for sure.
by A verified traveler from Boston
Posted 31 Aug 2024
This review is for a loft. Lofts are very spacious, with comfortable beds, full kitchens and clean, functional bathrooms. Mine was on the 12th floor of a highrise building with very nice view. An A/C unit, located at the bottom level was used to heat the unit (I was there during winter). It was adequate for a comfortable sleep. The building has key entry and a doorman, so safety was good. The location is very central, right next to Santa Clara hill. The immediate surroundings felt a bit seedy but Lastarria at was less than 5 minutes walk away. The property is a bit dated and somewhat worn but, for the price, I think it represents excellent value.
by A verified traveler
Posted 16 Aug 2024
TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists.
But the devil is in the details.
The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy.
Half of the light switches lead nowhere and light nothing.
The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands.
The living room is nice, it leads to a full-size balcony. But the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors.
The bedroom is warmer, but the bed is kind of problematic. The sheets are too short, and the blankets haven't been washed in ages.
by A verified traveler
Posted 16 Aug 2024
by A verified traveler
Posted 20 Jul 2024
Great location
by A verified traveler
Posted 29 Apr 2024
Great location overlooking Santa Lucia Hill. However, the street noise seemed to carry over even in high floors. Santiago is a bustling city. The staff are highly commendable - warm, friendly and helpful. Gave us a few good tips. Great service & communication in English.
by A verified traveler
Posted 15 Apr 2024
The staff were definitely the highlight!
by A verified traveler
Posted 11 Apr 2024
The staff were excellent and so was the location
by A verified traveler
Posted 28 Mar 2024
by A verified traveler from Frankford
Posted 25 Mar 2024
We had a problem with the air conditioning in the first room, which the knew about. However, when we complained they moved us to a different room the next day and the issue wax resolved. The staff were very helpful with any inquiries and had good recommendations for restaurants and sightseeing.
