Ratings based on 131 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice clean apartment good Wi fi and nice pool
Posted 26 Nov 2019 on HotelsNice apartment..receorion didnt speak English but we managed to get by ..at the time in Santiago there was political protests happening and the area was a little unsafe but apartment perfect and swimming pool lovely
Comment from Hotel Management
15 Jan 2020 by Thanks for your feedback, Hotel Management
We would like to thank you for your positive feedback, we're deeply sorry that by the time of your staying Chile was facing political issues. We're thrilled to know that besides all things happening outside you enjoyed your time here with us.
by A verified traveler from Ottawa, Canada
Posted 10 Mar 2019
Probably one of the cleanest apartments I've seen, it was spotless.
Fast and efficient check in, the key was at the front desk with instruction on how to arrange payment.
The apartment is pretty bare but functional.
The biggest drawback is the noise: there's a major construction site right in front of the building and from 6 a.m. to 6 p.m., it's so noisy that you can't even have a conversation in the apartment. Old buildings are being demolished and a new tower is underway, so it's likely to last months. Something to keep in mind... the place is okay for a day or two but it's hard to rest and relax. The property owner was very defensive when I mentioned the noise--I understand it's not her fault (and I wasn't blaming her!) but it's a major issue.
by A verified traveler
Great!
Posted 9 Mar 2019 on HotelsGreat- clean, cool, good internet
Comment from Hotel Management
6 Apr 2019 by Manager, Hotel Management
Thanks a lot for your good review, here your home always you need.
Best regards
by A verified traveler from Victoria, BC
Posted 13 Jan 2019
The staff was very friendly and helpful. The apartment was very basic but in a central location and within walking distance to many sights and airport bus (approx. 1/2 to airport). The rooftop pool area was great!
by A verified traveler
Posted 30 Dec 2018
I already paid in advance accommodation fee of ¥8858. They ask me 19%tax. I gave them my copy of documents and card number, then deduct US$ 63.64 of total amount without telling how much before, which supposed to be only tax. Can I expect Expedia to return the amount you already deducted from my bank account through credit company? Tell me how this situation will be settled. Ian
by A verified traveler from Chiriqui, Panama and Miami, FL
Posted 10 Nov 2018
Never again! They tried to charge us for parking for two days when we were only there for one night, not to mention that nothing on their site even mentioned a charge for parking. The room was just marginally clean, like when one of my teenagers "cleans" his room! The towels were threadbare and stained, and it appeared the sheets were either badly stained or had not been washed and changed in a while. The mattress was old and very lumpy, so we didn't get a good night's rest. The final straw was when we were told we would be visited by someone from the "internal revenue service" at 9 am, so I needed to be ready to prove I'm an American and therefore exempt from the nearly 20% hotel tax, even though I used Expedia to book the room, my American credit card to pay for the room (i. e., I paid in US dollars, not Chilean pesos!), and I also showed my passport and immigration paper upon arrival!
by A verified traveler
Nice modern apartment in a good area.
Posted 5 Oct 2018 on HotelsA lovely little apartment in a great area. The only downside was the lift just outside the door- it was quite noisy and repetitive.
by A verified traveler
Great apartment, great value
Posted 29 Sep 2018 on HotelsThe apartment is nice and has all the facilities you would expect for a serviced apartment. The kitchen is reasonably well equipped, a good size and very clean and I was provided with clean towels on the day of arrival and after 2 days, an u expected and nice touch. The cleaner was very friendly and helpful and I enjoyed my time in the apartment.
The internet wasnt functioning for the first half day but after that it was reliable and extremely fast! Great value for money and I would certainly stay again
by A verified traveler from Travelling...
Posted 26 Sep 2018
The whole place is excellent and perfect if you want a sense of 'your own place' right in the heart of the city. Help is right there if you need it from all the very helpful and friendly reception staff, who are not 'there for the accommodation' but rather for managing the whole building/residents/etc. All the residents were very friendly in the typical Chilean way too. The accommodation had the perfectly equipped kitchen and everything exceeded our expectations. The rooftop terrace views and set up for lovely dinners (cooked ourselves but taken up the one flight of stairs) was an incredible bonus even without it being pool season yet. Highly recommend this place and will use it again for sure.
by A verified traveler
Posted 24 Jun 2018
Comment from Hotel Management
11 Dec 2018 by Gerencia, Hotel Management
Lamentamos su pésima evaluación y que tampoco sea una critica constructiva dado que no indica los motivos de su inconformidad, el equipo de trabajo hace lo mejor para garantizar su estadía pero entendemos que el criterio de cada persona es completamente distinto.
