Ratings based on 8 Verified Reviews
4.3 Room cleanliness
3.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
apartment not clean, plus other problems
Posted 10 Feb 2020 on HotelsArrived after a long flight expecting to be shown straight to our air conditioned apartment. Unfortunately the number of the apartment we expected to be directed to was incorrect, after some difficulties with translation , thanks to the security staff on duty we were re directed further down the block to a different apartment. Security / reception at the new block were not able to confirm our booking but luckily a cleaner had the good sense to use google translate to advise us our apartment was not ready for us. Several workmen were present , fixing the plumbing, we were told we could lock our suitcases in one of the bedrooms and come back “ later” when the problem would be fixed. On returning, the workmen were gone. There was no safe in the apartment despite having confirmed in writing that there would be. The air conditioning consisted of one portable unit that blew cool air but also blew hot air from the back. This unit should have been plumbed in but we had to open the patio door to feed the hot air out.... so actually this unit did not cool the room. We booked this apartment as the description included air conditioning, this unit did not condition the air making the apartment unbearably hot both day and night. We complained via messenger and were supplied with another unit, so in a 2 bedroom, one living room apartment we had one air conditioner, not enough to make any difference to the temperature, also supplied a small fan which did nothing except move the hot air.
Comment from Hotel Management
10 Mar 2020 by Thanks for the feedback., Hotel Management
We are sorry for your bad experience, we had been working on all the points you mentioned. We hope that if you try with us again we can deliver a better experience.
by A verified traveler from Montevideo
Posted 30 Aug 2024
Apartamento con excelente ubicación y muy limpio. El apartamento cuenta con todas las amenidades para cocinar, descansar, lavar ropa, etc. El area social es muy linda, con piscina y terraza. Volveremos a ir.
by A verified traveler
Volveremos!!!
Posted 16 Aug 2024 on HotelsFantástico! Mucho mejor de lo que muestran las fotos. Amplio, limpio, completo. Volveremos sin lugar a dudas
by A verified traveler
Muy recomendable, volvería.
Posted 15 Jul 2024 on HotelsEl lugar es excelente, la ubicación no puede ser mejor, con excelentes accesos, cerca del metro, de malls, supermercado, lugares para comer. El lugar estaba impecable y era super cómodo. Lo que nos costó fue comunicarnos para confirmar la entrada, pero esto fue excelente luego
by A verified traveler
Muy buena experiencia
Posted 11 Sep 2022 on HotelsLa experiencia fue muy buena! Limpio, elegante, comodo . Felicitaciones por estar en todos los detalles ! Muy completo .
by A verified traveler
Excelente lugar
Posted 20 Dec 2020 on HotelsSúper buen lugar
by A verified traveler
Posted 16 Mar 2020 on Hotels
Todo estaba muy bien, el sistema de aire acondicionado era deficiente y con malos olores, el resto en perfectas condiciones
Comment from Hotel Management
17 Mar 2020 by Respuesta ,Victor., Hotel Management
Muchas gracias por tus comentarios Victor. Esperamos arreglar esos problemas lo más pronto posible.
by A verified traveler
Posted 7 Feb 2020 on Hotels
Buena opcion para alojarse en Santiago. Departamentos modernos con buenos servicios y muy bien ubicados.