Ratings based on 752 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
The facility is nice inside but the area around the hotel is really terrible. It took forever to get checked in and I tried calling many times with no one that ever answered. Service in Chile is horrible. Overpriced for the facilities.
Comment from Hotel Management
26 Dec 2024 by Hotel Ibis Estación Central, Hotel Management
Dear Michelle,Thank you for taking the time to write to us after your stay at the Ibis Santiago Estación Central. We are sorry that the service provided did not meet your expectations, so please accept our sincere apologies. We remind you that being close to bus terminals around the world there is a greater flow of people with all that that entails, the good and the bad.Unfortunately, security is subject to the jurisdiction of the municipality and the work of Carabineros de Chile. However, we are working hard to improve our security systems and ensure a safer stay for our passengers. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. We are constantly training all our staff to improve care, and to ensure that events like those you mentioned do not occur again.Once again, we appreciate your comments and hope to regain your trust during your next stay. We hope to welcome you soon, please accept our best regards. Ibis Central Station Hotel Team.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Hotel Ibis Estación Central, Hotel Management
Dear Randy, We greatly appreciate your comments regarding your stay at Ibis Santiago Estación Central. It is always a pleasure to receive positive comments. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Equipment Hotel Ibis Central Station
by A verified traveler
Posted 29 Nov 2024
Los desayunos
Comment from Hotel Management
2 Dec 2024 by Ibis Estación Central, Hotel Management
Estimado Luis, Gracias por tomarse el tiempo de escribirnos después de su estadía en el Ibis Santiago Estación Central. Lamentamos que el servicio brindado no haya cumplido con sus expectativas, así que acepte nuestras más sinceras disculpas. Los hoteles Ibis siempre quieren brindar la mejor calidad de servicio durante sus estadías; Por eso, tu opinión es fundamental para nosotros. Le aseguramos que se tomarán las medidas necesarias para mejorar la calidad de los servicios que nos mencionó. Nos gustaría pedirle amablemente que considere brindarnos otra oportunidad para demostrarle que estamos comprometidos a mejorar nuestras instalaciones y servicios día a día.Una vez más, agradecemos sus comentarios y esperamos recuperar su confianza durante su próxima estadía. Esperamos darle la bienvenida pronto, acepte nuestros mejores saludos. Equipo Hotel Ibis Estación Central.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Hotel Ibis Estación Central, Hotel Management
Dear Kristina, We greatly appreciate your comments regarding your stay at Ibis Santiago Estación Central. It is always a pleasure to receive positive comments. Thanking you once again for sharing your experience with us and hoping that your next visit is as pleasant as the previous one. Receive a cordial greeting. Equipment Hotel Ibis Central Station
by A verified traveler from West Columbia
Posted 14 Sep 2024
Stayed here overnight for a long layover. Check in process was easy. There is a restaurant and mini snack bar on site. Super close to bus station. 15 minute car ride to airport. Room and bathroom was clean. Bed was comfortable.
by A verified traveler from Easton
Posted 22 Jun 2024
Nice hotel.
Getting picked up by the airport shuttle was convenient
Comment from Hotel Management
22 Jun 2024 by Equipo Ibis Estación Central, Hotel Management
Muchas gracias por su comentarios.Saludos Equipo Ibis Estación Central
by A verified traveler
Posted 24 Apr 2024
This iBis hotel is recommendable for two reasons: (1) it is 24-hour staffed; and (2) it is centrally located near all transportation points including long-distance bus centers and a metro station (which gives you access to downtown Santiago with just one metro ride. As such, if you happen to fly in to Santiago as a staging area for your next trip to Valparaiso to board your cruise ship, you are at the right spot. Most importantly, the hotel takes good care of your luggage storage needs with a on-site security guard.
Comment from Hotel Management
22 Jun 2024 by Equipo Ibis Estación Central, Hotel Management
EstimadoMuchas gracias por sus comentarios esperamos regrese prontoSaludos
by A verified traveler
Think before booking
Posted 14 Apr 2024 on HotelsVery close to estacion central, so we thought that would be ideal but we were warned by everyone who knows Chile to avoid the area, especially at night but also by day, as it can be very unsafe. We cancelled but couldn't get any refund or voucher for another Ibis so we booked another hotel near Las Leones, accessible easily with Uber and much more suitable for a family with a little one. Nothing is worth risking our belongings and safety.
by A verified traveler
Posted 12 Apr 2024
We couldn't make it due to delays with our flight from Cuba to Panama and from Panama to Santiago.
I sent an email to the hotel informing them about it.
The hotel staff never returned with a response or contacted me again.
We made it at the end by 5.30 am on the next day.
Door and shutters were closed and nobody to contact .
Very disappointed as I still got charged full price for something I never used with my family.
Definitely,I won't recommend or use for future staying in Santiago.
Ariel Funes
arielfunes73@gmail.com
Comment from Hotel Management
12 Apr 2024 by Reservas, Hotel Management
Buen dia,COmunicamos que su reserva fue cancelada en nuestro sistema, por lo cual no existe cargo realizado. Lamentablemente por horario las cortinas deben permanecer cerradas por precaucion, solo queda habilitada una pequeña puerta con citofono para quienes lleguen de noche o madrugada. Lamentamos los inconvientes y esperamos pueda brindarnos una nueva oportunidad a futuro.Saludos CordialesEquipo Ibis Estacion Central
by A verified traveler
Posted 7 Apr 2024
Staff are very helpful even though they do not speak much English.
