Ratings based on 112 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
All good things to say about Santa Lucia—comfortable, affordable, quiet, helpful staff. Everything a person looks for in an urban hotel experience
Comment from Hotel Management
14 Oct 2024 by Federico, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 1 Oct 2024
The first night we arrived we were put in a very rundown room,with very bright streetlights and no black out on the curtains.iasked for a better room and was given one and the experience improved, but staff were generally unhelpful, and did as least as possible to assist
Comment from Hotel Management
2 Oct 2024 by Federico, Hotel Management
Dear Warren, Thank you for choosing us for your stay in Santiago. We are very sorry to hear that your stay in the first room you were assigned to was unpleasant. More over, we are deeply ashamed about your remarks about how unhelpful was our staff.We are glad that the experience improved with the change of room and I will personally address the issue with our team to make sure this does not happen again. Bes regards,
by A verified traveler from CALGARY
Posted 1 Aug 2024
Nice stay. Older building in older area. Rooms were small but adequate. Place was clean and staff was helpful.
Comment from Hotel Management
1 Aug 2024 by Federico, Hotel Management
Thank you for your feedback Owen! We hope you enjoy the rest of your trip!
by A verified traveler
Posted 10 Apr 2024
Friendly and helpful staff. Great breakfast. Quiet and tranquil atmosphere
Comment from Hotel Management
13 May 2024 by Federico, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 25 Mar 2024
Close to everything
Comment from Hotel Management
27 Mar 2024 by Federico, Hotel Management
Dear Marie Grace,Thank you for your positive feedback!
by A verified traveler
Posted 22 Feb 2024
Too hot but can not open windows because noisy
Comment from Hotel Management
23 Feb 2024 by Federico, Hotel Management
Dear Ruixing, Thank you very much for choosing us for your stay in Santiago and for taking the time to review us. I would like to apologize on behalf of the entire team for letting you down. I would like to use this opportunity to let you know that we are in the middle of a refurbishment process for the entire Hotel. Our remodeled rooms have, among other improvements, air conditioning.I hope you visit us again and try our superior rooms.Kind regards,
by A verified traveler
Perfect location.
Posted 4 Dec 2023 on HotelsI liked this hotel a lot. The location is great and the staff were very friendly and helpful. They also spoke english which made things easier for me.
I arrived at night and the area was a littlecreepylooking, but when I came out in the morning I found myself in the middle of a bustling shopping area. There were shops and outdoor seating to eat and many venders. I felt very safe in this area and had many places to choose from to eat. The hotel is old and the pictures don't exactly match, but it's clean, it smells clean. My room was freshly painted and looked great in the sunlight.
One negative would be that my mattress was lumpy, but I would stay again.
by A verified traveler
Posted 21 Nov 2023
WE WERE VERY ILL WHEN WE ARRIVED AND THE STAFF WERE MOST HELPFUL IN STORING OUR MEALS
OUT AND REHEATING FOR US AS WE COULD BARELY
MOVE. BREAKFAST WERE EXCELLENT. I WOULD STAY
HERE AGAIN.
Comment from Hotel Management
22 Nov 2023 by Federico, Manager., Hotel Management
Dear Patricia, We hope you have recovered successfully. Thank you for the positive feedback and we look forward to host you again!
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Federico, Manager, Hotel Management
Many thanks for the positive feedback!
by A verified traveler
disappointing
Posted 13 Apr 2023 on Hotelsvery disappointing, we don't recommend it.
PRO: location- only during the day.
CON: VERYYY old facilities.
poor internet connection
poor customer service- I was talking to the receptionist and at the back there were 2 other people talking about us (one of us was a spinach speaker so he understood everything).
poor facilities- no window or vent in the bathroom, two power outlets for a room of 3!!
NO elevator! when you bring luggage up the stairway the way it's set up- it's a shame.
cleanliness- it feels like its only superficial cleanings, under the bed, was dirty' the bathroom was full of mold and the smell was horrible.
Thank god it was for one night only.
Comment from Hotel Management
14 Apr 2023 by Federico., Hotel Management
Dear Hadas,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your business and apologize for the negative experience you had during your stay with us.We are sorry to hear that you found our facilities to be outdated and our customer service to be poor. We take your comments very seriously and are actively working to address the issues you mentioned. We are pleased to inform you that we have renovated our rooms, with a superior category available that includes more power outlets and other improvements.In addition, we have taken significant steps to improve our housekeeping system to ensure that our rooms are thoroughly cleaned and that mold and other cleanliness issues are prevented from occurring in the future. We understand that these improvements do not change your experience, but we hope that you will consider staying with us again to see the changes we have made.Once again, we apologize for any inconvenience caused during your stay and thank you for your feedback. We hope to have the opportunity to welcome you back in the near future.Sincerely,
