Ratings based on 219 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 18 Jun 2024
I did not like the waste water smell in the sink
Comment from Hotel Management
30 Jul 2024 by Andy, Hotel Management
Buenas tardes. Se revisará lo indicado por Usted.
by A verified traveler
Posted 9 May 2024 on Hotels
by A verified traveler
Posted 7 Apr 2024
The personnel at the lobby was always nice and professional !
Comment from Hotel Management
8 Apr 2024 by Andy, Hotel Management
Buenas tardes y agradecemos sus comentarios.
by A verified traveler
Posted 24 Mar 2024
Good accommodation in Santiago. Great location, friendly staff, excellent complimentary breakfast. Room was big, clean, but beds were not comfortable and the shower door is not functional, ending up with water all over the bathroom.
Comment from Hotel Management
8 Apr 2024 by Andy, Hotel Management
Buenas tardes. Agradecemos sus comentarios y se tendrá presente, lo indicado por Usted.
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 19 Mar 2024 on Hotels
by A verified traveler
Posted 29 Jan 2024
They had advertised a fridge in the room. There was a small one where I put food. The problem was that when I left the hotel cut all the electricity in the room so my food spoiled.
Also, at night there was no air conditioning. I woke many times uncomfortably warm. If I had known about it I wouldn’t have booked there.
Comment from Hotel Management
1 Feb 2024 by Andy, Hotel Management
Buenas tardes. Su opinión es importante y se están realizando mantenciones y cambios de equipo de aire acondicionado. Al presentarse algún inconveniente en su habitación, recepción está dispuesto a ayudarlo, las 24 horas del día.
by A verified traveler from Brampton
Posted 27 Jan 2024
Breakfast was limited items, fruit, bread, yogurt, cereal, pastry and eggs.
Comment from Hotel Management
13 Feb 2024 by Andy, Hotel Management
Buenas tardes. Su comentario es importante y lo tendremos muy presente.
